LEAD ADMINISTRATOR L1(CONTRACT)

Wipro Ltd.; Hyderabad; On-site; INR 1,726,000 - 2,068,000; Part time

Job summary

Wipro Limited is hiring for a Lead Administrator L1 (Contract) to manage high-priority incidents, ensure SLA compliance, and drive system performance across IBM MQ, OpenShift, Kubernetes, and automation tooling in Hyderabad. The role emphasizes proactive problem mitigation and collaboration with cross-functional teams.

The candidate will lead incident resolution, contribute to capacity planning, and advance automation frameworks through mentoring and SOP updates.

Qualifications

• IBM MQ infra admin experience.
• Experience with IBM MQ queue managers and HA concepts.
• Production Ansible with AAP and credentials management.
• OpenShift/Kubernetes day-2 operations including namespaces and RBAC.
• GitOps with ArgoCD and Kustomize for deployments.
• Vault and certificate lifecycle management.
• Scripting in Git, shell, and Python for automation.

Responsibilities

• Triaging and resolution of high-priority incidents with advanced troubleshooting.
• Monitor SLAs and escalate as needed to ensure service levels.
• Analyze system performance and coordinate capacity planning.
• Implement improvements with collaboration of technical teams.
• Support disaster recovery, security drills, and controls.
• Prepare and present performance updates in service reviews.
• Collaborate with team to close tickets and requests.
• Update SOPs and knowledge articles for future resolutions.

Skills

IBM MQ

Containerized high availability

Ansible

OpenShift

Kubernetes

GitOps with ArgoCD

Kustomize

Vault

Git

Python

Automation tooling

End-to-end troubleshooting

Tools

OpenShift

Kubernetes

Git

Ansible

ArgoCD

Kustomize

Vault

Python

Job description

Job Title: LEAD ADMINISTRATOR L1(CONTRACT)

Posting Start Date: 11/2/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Location :- HYDERABAD

rate :- 170K/M

Exp:- 8+ years

Must-have skills

• 1. Strong IBM MQ (queue managers, HA concepts, channels, security, MQSC).
• 2. NativeHA on containers is a major plus. IBM MQ Operator airgap/mirror, private registry, Multi-region CRR / DR role management.
• 3. Production Ansible + AAP (job templates, credentials, surveys, execution model)
• 4. OpenShift/Kubernetes day-2: namespaces, SA/RBAC, Secrets, Jobs, operators, Routes
• 5. GitOps with ArgoCD and Kustomize
• 6. Vault (KV, AppRole, K8s auth) and enterprise certificate lifecycle (Venafi or similar CLM)
• 7. Comfortable with Git, shell, and Python for automation tooling
• 8. End-to-end troubleshooting across automation Git cluster MQ secrets

Nice to have

• 1. Vault Enterprise namespaces/zones, Auth policies
• 2. Splunk / Prometheus / OpenTelemetry for middleware
• 3. LDAP/AD integration patterns on OpenShift
• 4. IBM ACE, Kafka/Strimzi, MQIPT, RDQM, channel exits
• 5. Mentoring and standards ownership across teams

Mandatory Skills: IBM MQ Infra Admin.Experience: 5-8 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.