Skin and hair Doctor

RichFeel; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

RichFeel seeks a Doctor/Cosmetologist to lead clinical consultations, diagnose hair and skin concerns, and craft personalized treatment plans. You will convert consultations into enrollments while meeting monthly revenue targets and maintaining safety and hygiene standards.

Responsibilities cover patient care, retention, MIS documentation, and team coordination with therapists and front-office staff to ensure smooth patient flow and excellent service quality.

Responsibilities

• Conduct comprehensive patient consultations.
• Accurate diagnosis of hair and skin concerns.
• Treatment plans customized to patient needs.
• Conversion of consultations into treatment enrollments.
• Achieve monthly revenue targets and promote appropriate treatment packages ethically.
• Upsell maintenance therapies and home-care products.
• Ensure treatments are performed as per protocols.
• Monitor treatment results and patient progress.
• Maintain high standards of safety and hygiene.
• Build trust and rapport with patients.
• Provide clear explanations and realistic expectations.
• Handle patient concerns promptly.
• Ensure regular follow-up of ongoing cases.
• Reduce dropouts and missed appointments.
• Encourage treatment continuity.
• Ensure smooth patient movement from consultation to treatment.
• Minimize waiting time.
• Coordinate with front office and therapists.
• Maintain complete patient records.
• Update treatment notes and photographs.
• Ensure timely reporting.
• Guide therapists and counselors.
• Participate in training programs.
• Maintain clinic protocols.

Job description

Role & responsibilities

Doctor / Cosmetologist KRA

1. Consultation & Diagnosis

• Conduct comprehensive patient consultations.
• Accurate diagnosis of hair and skin concerns.
• Treatment plans customized to patient needs.
• Conversion of consultations into treatment enrollments.

KPI:

• Consultation conversion rate (%)
• Number of consultations conducted
• Treatment plan acceptance rate

2. Revenue & Sales Performance

• Achieve monthly revenue targets.
• Promote suitable treatment packages ethically.
• Upsell maintenance therapies and home-care products.

KPI:

• Monthly revenue generated
• Package sales value
• Product sales value
• Average revenue per patient

3. Treatment Delivery & Clinical Outcomes

• Ensure treatments are performed as per protocols.
• Monitor treatment results and patient progress.
• Maintain high standards of safety and hygiene.

KPI:

• Treatment completion rate
• Clinical outcome success rate
• Adverse event/complaint rate

4. Patient Care & Experience

• Build trust and rapport with patients.
• Provide clear explanations and realistic expectations.
• Handle patient concerns promptly.

KPI:

• Patient satisfaction score
• Google review generation
• Complaint resolution time
• Referral patients generated

5. Patient Retention & Follow-up

• Ensure regular follow-up of ongoing cases.
• Reduce dropouts and missed appointments.
• Encourage treatment continuity.

KPI:

• Retention rate
• Follow-up compliance rate
• Repeat treatment bookings
• Reactivation of dormant patients

6. Line Management & Patient Flow

• Ensure smooth patient movement from consultation to treatment.
• Minimize waiting time.
• Coordinate with front office and therapists.

KPI:

• Average waiting time
• Number of patients managed per day
• Patient queue management effectiveness

7. MIS & Documentation

• Maintain complete patient records.
• Update treatment notes and photographs.
• Ensure timely reporting.

KPI:

• MIS completion accuracy
• Documentation compliance
• Daily reporting adherence
• Before-after photo documentation rate

8. Team Coordination & Training

• Guide therapists and counselors.
• Participate in training programs.
• Maintain clinic protocols.

KPI:

• Team training sessions conducted
• SOP compliance score
• Audit performance