Revenue Manager

smiles.ai; Bengaluru; On-site; INR 250,000 - 500,000; Full time

Job summary

smiles.ai in Bengaluru is seeking a Patient Engagement Executive to handle post-consultation follow-ups, payment discussions, and patient communications. You will ensure appointments are scheduled, clarify costs, outline EMI options, and document objections and resolutions.

This role uses CRM to log case status and generate weekly reports on outreach and conversion. You will also work on reducing no-shows, coordinating pre- and post-visit communications, and supporting revenue realization

Job description

Key Responsibilities

1. 1. Case Follow-up
   Daily outreach to patients with pending treatment plans (WhatsApp, calls, SMS)
   Track follow-up cadence and conversion to scheduled appointments
2. 2. Payment Objection Handling
   Clarify treatment cost, scope, and clinical rationale
   Explain payment plans, EMI options, insurance coverage
   Document objection type (price, timing, clinical doubt, budget) and resolution
3. 3. Patient Communication
   Send pre-appointment prep (documents needed, time to allocate, what to expect)
   Send post-consultation treatment summary and next steps
   Handle rescheduling friction and no-show prevention
4. 4. Data & Reporting
   Log all follow-ups in patient CRM (case status, objection, resolution)
   Weekly report: cases contacted, conversion %, drop-off reasons
   Flag trends (e.g. \"payment plans needed,\" \"clinical doubt common\") to clinic lead
5. 5. Revenue Realization
   Ensure advance collection/booking before scheduled appointments
   Reduce case abandonment after consultation
   Drive referral follow-up and reminder calls (e.g. post-op, annual checkup)