Site Reliability Engineer - Voice L2 Support

BCE Global Tech; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

BCE Global Tech in Bengaluru is looking for a professional experienced in cloud production support and system reliability. The role emphasizes problem-solving and communication skills while leveraging Google Cloud Platform services. Candidates must be adept at monitoring tools and have strong analytical skills to ensure system performance.

The ideal applicant should possess a collaborative mindset to work with cross-functional teams and manage multiple priorities efficiently. This position is pivotal in maintaining the flow of communications and technological solutions for global connectivity.

Qualifications

• Hands-on experience in cloud production support or system reliability role.
• Proficient in monitoring tools like Cloud Monitoring or similar.
• Strong understanding of system performance metrics and troubleshooting.

Responsibilities

• Support cloud production systems and ensure reliability.
• Monitor and track system performance metrics.
• Collaborate with teams to resolve incidents in a live environment.

Skills

Cloud production support experience

Google Cloud Platform services expertise

Monitoring tools proficiency

System performance metrics understanding

Incident management experience

Scripting/automation skills

Analytical problem-solving

Communication skills

Ability to work under pressure

Collaboration with cross-functional teams

Tools

Google Cloud Platform

Cloud Monitoring

Bash

Python

Wireshark

Job description

At BCE Global Tech we are on a mission to modernize global connectivity, one connection at a time. We aim to build the highway to the future of communications, media and entertainment, determined to emerge as a powerhouse within the technology landscape in Bengaluru. We bring ambitions to life through design thinking that bridges the gaps between people, devices and beyond, fostering unprecedented customer satisfaction through technology. Our core values support a customer‑centric approach and the harnessing of cutting‑edge technology to provide business outcomes with positive societal impact. Guided by innovation and a commitment to progress, we’re shaping a brighter future for the generations of today and tomorrow.

Required Skills

• Experience in a cloud production support or system reliability role, hands‑on experience with Google Cloud Platform services such as Compute Engine, Kubernetes Engine, Cloud Monitoring, Cloud Logging, and Cloud Storage.
• Proficient in using monitoring tools like Cloud Monitoring, Stackdriver or similar to track system performance.
• Strong understanding of system performance metrics such as CPU, memory, disk, network and how to diagnose and resolve related issues.
• Experience with incident management and troubleshooting production systems in a live environment.
• Proficient in scripting or automating tasks using tools like Bash, Python or similar.

Soft Skills

• Strong analytical and problem‑solving abilities.
• Excellent communication and documentation skills.
• Ability to work under pressure and manage multiple priorities.
• Collaborative mindset with cross‑functional teams.

Other Skills

• Voice over IP (VoIP) Protocols (SIP, WebRTC, RTP, SRTP).
• Session Border Controllers configuration and troubleshooting (e.g., Ribbon, Oracle, AudioCodes).
• Quality of Service (QoS) implementation and optimization for voice traffic.
• Network fundamentals (TCP/IP, VLANs, VRF, routing, switching) relevant to voice traffic flow.
• IP Telephony troubleshooting methodologies and tools (Wireshark, network analyzers).
• Dial Plan design and implementation (E.164, numbering plans, call routing logic).
• Voice security best practices and implementation (TLS, SRTP, firewalls).
• Scripting and automation for voice system management (e.g., PowerShell for Teams, Python for APIs).
• Contact Center technologies integration and support.
• Gateway configuration (analog, digital, SIP trunks) and media codecs (G.711, G.729).
• Systems and network integration: Proven experience integrating VoIP and Unified Communication platforms