Site Reliability Engineer

Fulcrum Digital Inc; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Fulcrum Digital is seeking a seasoned Production/DevOps Engineer with 6–8 years of experience to manage and optimize a production environment across multiple geographies. You will drive monitoring strategy, incident response, and CI/CD automation, while partnering with global teams to ensure system reliability.

The role requires hands-on expertise in Splunk/Dynatrace-like tools, ITIL/ITSM processes, and AWS, with a focus on automating everything and reducing toil.

Qualifications

• 6–8 years of experience in production support/DevOps environment.
• Knowledge of ITIL/ITSM processes and incident management.
• Hands-on experience with CI/CD pipelines and automation.

Responsibilities

• Plan and oversee all aspects of a Production Environment.
• Define strategies for Application Performance Monitoring and Optimization in Prod.
• Respond to incidents and improve platform based on feedback.
• Support deployment of code into multiple environments and automate processes.
• Design and standardize monitoring/alerting for supported apps.
• Engage in lifecycle of services from inception to refinement.
• Analyze ITSM activities and provide feedback on gaps and resiliency.
• Support CI/CD pipelines and DevOps best practices.
• Maintain service health by monitoring availability and latency.
• Scale systems with automation and reliability improvements.
• Work with global teams across geographies and time zones.
• Share knowledge and explain processes to others.
• On-call duties on rotation; occasional off hours.

Skills

Monitoring Tool

ITIL/ITSM

Troubleshooting

PL/SQL/SQL

Jenkins

CI/CD

Groovy Scripting

Yaml/Shell Scripting

Git/Bitbucket

AWS

Job description

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

Experience - 6 to 8 years

The Role

• Plan, manage, and oversee all aspects of a Production Environment
• Define strategies for Application Performance Monitoring, Optimization in Prod environment
• Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
• Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
• Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.
• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
• Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
• Work with a global team spread across tech hubs in multiple geographies and time zones.
• Ability to share knowledge and explain processes and procedures to others.
• Able to perform on-call duties on a rotational basis.
• Occasional off hours work required.

Skills –

Must Have

• Monitoring Tool - Splunk/Dynatrace or Other
• ITIL/ITSM
• Troubleshooting
• PL/SQL, SQL
• Jenkins
• CI/CD
• Groovy Scripting/Yaml/Shell Scripting
• Git/bit bucket
• AWS

Operations Skills:

• Production support leadership
• Runbook and support model creation
• Monitoring and alert strategy definition
• Disaster recovery and resiliency planning
• Deployment readiness validation
• Service ownership mindset
• Continuous improvement and toil reduction
• root cause analysis and problem management