Site Reliability Engineer

Fulcrum Worldwide Software; Pune District; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

Fulcrum Digital is seeking an experienced Production Operations engineer to plan, manage, and oversee a production environment. You will define monitoring strategies, respond to incidents, and automate deployments across environments.

You will design standardized monitoring and alerting, work across the full software lifecycle, and collaborate with a global team to improve reliability and velocity.

Qualifications

• Must have hands-on experience in production environment management.
• Strong knowledge of monitoring and incident response processes.
• Experience with CI/CD pipelines and automation tooling.

Responsibilities

• Plan, manage, and oversee all aspects of a Production Environment.
• Define strategies for Application Performance Monitoring and Prod optimization.
• Respond to incidents and implement improvements to reduce incidents over time.
• Support deployment of code into multiple lower environments and automate processes.
• Design, develop and standardize monitoring and alerting mechanisms.
• Maintain services by measuring availability, latency, and system health.
• Scale systems through automation and improving reliability and velocity.
• Work with a global team across geographies and time zones.
• Engage in lifecycle of services from inception to refinement.
• Assist with capacity planning, launch reviews, and DevOps best practices.

Skills

Linux

Troubleshooting

PL/SQL/SQL

Jenkins

CI/CD

Groovy Scripting/Yaml/Shell Scripting

Git/bit bucket

Kubernetes

AWS

Tools

Monitoring Tool (Splunk/Dynatrace)

ITIL/ITSM

Job description

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

Experience - 6 to 8 years

The Role

• Plan, manage, and oversee all aspects of a Production Environment
• Define strategies for Application Performance Monitoring, Optimization in Prod environment
• Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.
• Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible.
• Design, develop and standardize Monitoring and Alerting mechanism for the supported applications.
• Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.
• Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement.
• Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.
• Work with a global team spread across tech hubs in multiple geographies and time zones.
• Ability to share knowledge and explain processes and procedures to others.
• Able to perform on-call duties on a rotational basis.
• Occasional off hours work required.

Skills

Must Have

• Linux
• Monitoring Tool - Splunk/Dynatrace or Other
• ITIL/ITSM
• Troubleshooting
• PL/SQL, SQL
• Jenkins
• CI/CD
• Groovy Scripting/Yaml/Shell Scripting
• Git/bit bucket
• Kubernetes
• AWS

Operations Skills:

• Production support leadership
• Runbook and support model creation
• Monitoring and alert strategy definition
• Disaster recovery and resiliency planning
• Deployment readiness validation
• Operational process design
• Service ownership mindset
• Continuous improvement and toil reductionroot cause analysis and problem management
• Linux
• Monitoring Tool - Splunk/Dynatrace or Other
• ITIL/ITSM
• Troubleshooting
• PL/SQL, SQL
• Jenkins
• CI/CD
• Groovy Scripting/Yaml/Shell Scripting
• Git/bit bucket
• Kubernetes
• AWS

Operations Skills:

• Production support leadership
• Runbook and support model creation
• Monitoring and alert strategy definition
• Disaster recovery and resiliency planning
• Deployment readiness validation
• Operational process design
• Service ownership mindset
• Continuous improvement and toil reduction
• Root cause analysis and problem management