Site Reliability Engineer

Australia and New Zealand Banking Group Limited; India; Hybrid; INR 1,500,000 - 2,600,000; Full time

Benefits offered by this job

Hybrid work options

Health and wellbeing services

Job summary

ANZ Bengaluru is seeking a Site Reliability Engineer to join Tech GS&O - Risk, Legal and Audit. You will own 24/7 operations for Enterprise Finance Applications, focusing on incident response, batch processing, and service reliability.

You will work with Linux, Solaris, and Windows environments, leveraging Control-M and Splunk, while applying ITIL and Agile practices to drive automation and continuous improvement across the platform.

Qualifications

• 5+ years of relevant SRE experience.
• Proficient with Control-M and Splunk.
• Experience with PL/SQL and scripting languages.
• Hands-on with Linux, Solaris, and Windows environments.
• Familiar with ITIL, Agile, and change-management practices.
• Ability to identify gaps and drive automation.

Responsibilities

• Provide overnight batch support for Enterprise Finance Applications (24/7).
• Monitor production platform stability and performance.
• Lead incident, problem, and SLA management with customers.
• Identify opportunities to improve services via automation and tooling.
• Collaborate with tech stakeholders to drive production stability.

Skills

SRE

Incident management

Problem solving

Agile

ITIL

Automation

Tools

Control-M

Splunk

PL/SQL

Scripting

Linux

Solaris

Windows

Peoplesoft

Hyperion

Group OFSAA

Job description

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Site Reliability Engineer

Department: Tech GS&O - Risk, Legal and Audit

Division: Technology

About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

About the Role

As an SRE Engineer in Tech GS&O - Risk, Legal and Audit, you’ll play a key role in helping within Operation and batch support space that involves performing a role responsible to ensure support is provided in a timely, customer- oriented, and comprehensive manner to a global business operating 24*7 hrs. Promotes a support culture that goes above and beyond what the customer expects and ensuring that every business client responses are provided in a timely and comprehensive manner. Manage Incidents, Problems, and service level agreements with high customer satisfaction levels. Identify and promote opportunities to reduce the amount of direct support required through product improvements, training, and automation.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

What will your day look like?

• As an operations engineer, your primary role is to provide overnight batch support for Enterprise Finance Applications (Please note this is a 24/7 support role)
• Curiosity in learning and understanding stakeholder requirements; prioritising those them while ensuring that production platform is stable and functioning optimally.
• Apply and share your expertise whilst also be willing to broaden, develop and knowledge share your learnings.

What will you bring?

• Must have 5+years of relevant experience as an SRE.
• Use of Control-M/Splunk and with exposure to PL/SQL and Scripting (Mandatory Requirement)
• Expertise in supporting applications in Linux, Solaris, and windows platform with good knowledge over different Solaris/Linux commands
• Excellent incident, recovery management, problem solving, and technical troubleshooting skills.
• Focus on continuous proactive service improvement and continuous learning.
• Knowledge and exposure to Finance applications like Peoplesoft, Hyperion, Group OFSAA is an added advantage.
• Be aware of different open application/Infrastructure issues and aggressively follow-up on different issues with teams/work on them till the issues and gaps gets resolved permanently.
• Ensure customer service excellence and guaranteed response with SLA times by actively monitoring support emails/tickets and actively working on them till the issue is fully remediated.
• Ensuring all incident tickets are resolved in a timely and comprehensive manner.
• Review support tickets for accuracy and to look for any trends that might indicate product problems or customer confusion.
• Regularly assist identifying gaps, throw new ideas on service improvement, automation, resiliency that can benefit the platform /team and bank and implement them
• Work independently with other tech stakeholders, delivery/project and infrastructure teams proactively look for improvements and production platform stability
• Experience in Agile and ITIL methodology’s ability to implement that in day-to-day work
• Understanding Group change management, incident, and problem management policies and how these policies impact daily operational support.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/ .