Site Reliability Engineer

Pico; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Pico Technology India Private Limited is seeking a Site Reliability Engineer to join Pico Site Reliability Engineering. You will work with customers, development, and production teams to ensure success with Redline products.

The role emphasizes automation, monitoring, and proactive issue resolution across multiple geographies (EMEA, USA, APAC) with an 8-hour shift in a follow-the-sun model. Strong Linux, scripting, and collaboration skills are essential.

Qualifications

• Bachelor’s degree or higher in an Engineering discipline (Computer Science, Electrical Engineering, Math or MIS) or equivalent work experience.
• Experience with financial services front office systems, market data tickerplants, order execution technology and global exchange tech landscape.
• Strong understanding of Linux and Linux performance tuning.
• Experience with programming and scripting; Python, C/C++, or Java a plus.
• Excellent customer service attitude and interpersonal skills.
• Strong written and verbal communication; teamwork orientation.

Responsibilities

• Assist clients in solving problems and maximizing value of Redline products and services.
• Respond promptly to production issues; provide workarounds when possible.
• Replicate customer issues and verify fixes for patches and releases.
• Perform software upgrades and routine changes.
• Proactive monitoring and performance tuning of applications.
• Coordinate with development, server, and network teams for issue resolution.
• Contribute to automation and runbooks; improve monitoring and tooling.

Skills

Linux

Python

C/C++

Java

Customer service

Communication

Teamwork

Networking

Education

Bachelor's degree in Engineering or related field

Job description

Purpose of the role

Pico Site Reliability Engineering is a customer-faced group engaged with our customers, development and production teams to ensure customer success with implementing Redline products. Preferred candidates strive to work in an entrepreneurial environment, have an interest in automation and technology, and are committed to customer satisfaction.

Responsibilities and duties

(include but not limited to)

• Assist clients in solving problems and maximizing the value of Redline products and services within their enterprise.
• Respond promptly to production issues, provide workarounds whenever possible.
• Replicate customer issues and verify fixes for customer patches and releases.
• Software upgrade
• Routine changes
• Proactive monitoring
• Performance tuning of applications
• Assess impact of exchange-driven initiatives and participate in relevant weekend testing
• Work closely with development engineers to promptly resolve customer requests.
• Work closely with Pico server and network teams for issue troubleshooting and change management.
• Elevate Redline managed practice and ensure customer success by:
• Putting in place the necessary automation and scripting.
• Continuous improvement of tools (monitoring, inventory, runbooks.)

Education, Skills and background

• Bachelor’s degree or higher in an Engineering discipline ie. Computer Science, Electrical Engineering, Math or Management Information Systems or relevant work experience.
• Experience with financial services front office systems, market data tickerplants, order execution technology and the global exchange technology landscape.
• Strong understanding of Linux and linux performance tuning.
• Solid experience with Intel based computer architecture and IT systems networking.
• Experience with programming and scripting, knowledge of Python, C/C++ or Java is a plus.
• Excellent customer service attitude and interpersonal skills.
• Strong communication skills both written and verbal.Experience working in a team-oriented, collaborative environment.
• Task and result oriented with strong work ethics and values.
• Ability to be flexible and adapt to any given situation.

Working Arrangements

This is a hybrid position with weekly time in the office with the flexibility of working from home . Though travel may be required from time to time, it is not expected to be regular or frequent. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions/geographies including but not limited to EMEA, USA and APAC). The team operates in follow the sun model and the role holder is expected to work an 8 hour shift between 8am-7pm depending on the rotational arrangements, Monday to Friday. For continuity of service, working early or late shifts, bank holidays and infrequent weekend tests will be required, in which case, scheduling will be adjusted accordingly.

IMPORTANT DATA PRIVACY INFORMATION:

This position is available with PICO TECHNOLOGY INDIA PRIVATE LIMITED. The controller of your personal data will be PICO TECHNOLOGY INDIA PRIVATE LIMITED .

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here .

Be a part of Pico Family

Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.