- 10+ years of experience supporting Microsoft365, SharePoint Online, compliance, information protection, enterprisecontent management, or related technologies.
- Hands-on administrative experience with MicrosoftPurview, the Microsoft Purview portal, SharePoint Online, OneDrive forBusiness, and Microsoft Teams.
- Experience troubleshooting sensitivity labels,encryption, protected documents, content access, sharing restrictions,SharePoint permissions, and Microsoft 365 collaboration issues.
- Working knowledge of Information Protection,Data Loss Prevention, Content Search, eDiscovery, Data Lifecycle Management,Records Management, and information governance concepts.
- Experience working directly with end users in anenterprise support environment, including incident ownership, service requests,escalation, documentation, and follow-through.
- Excellent analytical and troubleshooting skills,with the ability to gather evidence, isolate root causes, communicate impact,and coordinate resolution across multiple teams.
- Experience using PowerShell for Microsoft 365administration, reporting, validation, or operational automation.
- Understanding of identity and access management,role-based administration, least privilege, permissions, authentication, andsecure handling of sensitive information.
- Experience with service management processes andplatforms for incident, problem, change, and knowledge management.
- Excellent written and verbal communicationskills, customer focus, attention to detail, and the ability to explaintechnical issues to non-technical users.
Preferred Skills and Qualifications
- Experience supporting enterprise sensitivitylabel deployments, encrypted content, DLP policies, retention, records,eDiscovery, or compliance investigations.
- Experience with Microsoft Entra ID, MicrosoftGraph, Exchange Online, security groups, application permissions, or privilegedrole administration.
- Familiarity with Power Automate, Azure Monitor,Log Analytics, KQL, Application Insights, or other monitoring and workflowtools.
- Experience supporting internally developedapplications or integrations that process, classify, label, protect, ordistribute documents.
- Experience with ServiceNow or another enterpriseIT service management platform.
- Experience creating operational metrics,incident trend reports, service-health dashboards, runbooks, and user-facingknowledge content.
- Relevant Microsoft certification in InformationProtection, Microsoft 365 Administration, Security, Compliance, Identity, orSharePoint.
Job Highlights
SIP Operations & Compliance Engineer
Microsoft Purview, Compliance and SharePointOperations
Role Description
As a SIP Operations& Compliance Engineer within the Enterprise Applications organization, youwill support the day-to-day operation of Sensitive Information Protection (SIP)services and the Microsoft 365 compliance environment. You Will serve as a keypoint of contact for end users who need assistance with sensitivity labels,encryption, protected documents, content access, collaboration, and informationgovernance.
This role requires excellent troubleshooting, customerservice, and communication skills, along with hands-on administrativeexperience in Microsoft Purview, the Microsoft Purview portal, SharePointOnline, OneDrive, Teams, and related Microsoft 365 services. You Will workclosely with business users, Compliance, Information Security, applicationowners, and engineering teams to restore service, reduce recurring issues,improve operational processes, and promote effective use of SIP capabilities.
Key Skills
- 10+ Years Supporting Microsoft 365
- 10+ Years Supporting SharePoint Online
- 10+ Years Supporting Compliance Technologies
- Experience Using PowerShell For Microsoft 365 Administration
- Information Protection
- Records Management
- Information Governance
- Microsoft 365 Administration
- SharePoint Permissions Management
- Sensitivity Label Troubleshooting
- Encryption Troubleshooting
- Protected Documents Troubleshooting
- Content Access Troubleshooting
- Sharing Restrictions Troubleshooting
- Microsoft 365 Collaboration Issue Resolution
- Data Lifecycle Management
- Service Request Management
- Documentation
- Cross-Team Coordination
- Operational Automation
- Identity And Access Management
- Role-Based Administration
- Least Privilege Administration
- Permissions Management