Showroom Sales Staff

Lenskart; Srinagar; On-site; INR 200,000 - 260,000; Full time

Job summary

Lenskart seeks a proactive Store Associate in Srinagar to enhance customer experience, manage daily inventory, and uphold store standards. You will greet customers, showcase product benefits, and guide them through the purchase journey with a focus on service excellence.

You will also support inventory controls, process shipments, and ensure smooth cash/card reconciliation according to store SOPs. Local customer interactions and timely service are key.

Qualifications

• Meet & greet customers and assist throughout the shopping journey.
• Manage daily inventory counts and receive shipments.
• Follow VM guidelines and maintain store cleanliness and hygiene.

Responsibilities

• Meet & greet customers and assist them through the shopping journey.
• Share product features & benefits with customers and resolve queries.
• Ensure timely product delivery to customers and collect feedback.

Skills

Customer service

Inventory management

Operational process

Job description

Key Responsibilities

Customer Services

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventory /damage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatch /discrepancy to the Store Manager

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale