Showroom Sales Staff

Lenskart; Ghaziabad District; On-site; INR 167,000 - 279,000; Full time

Job summary

Lenskart is seeking a store associate in Ghaziabad, Uttar Pradesh to greet customers, assist throughout the shopping journey, and showcase product features and benefits. You will resolve queries, ensure timely delivery, and collect customer feedback to improve service quality.

Additionally, you will manage daily inventory, receive shipments, replenish displays, maintain VM standards, and reconcile cash and card sales, contributing to a clean and organized retail environment in-store.

Responsibilities

• Meet & greet customers and assist throughout the shopping journey
• Share product features and benefits with customers
• Explain services, build trust and loyalty
• Resolve customer queries pre and post sale
• Ensure product delivery to customers on time
• Receive feedback from customers on services and products
• Conduct daily counts of PIDs (inventory)
• Receive bulk shipments and mark in system daily
• Replenish displays to fill gaps
• Identify and report damaged or mismatched inventory
• Ensure daily handover and receipt of products via HOP app
• Follow VM guidelines and maintain store cleanliness
• Update SOPs daily and reconcile cash and card sales

Skills

Customer service

Inventory management

Cash handling

Job description

Key Responsibilities

Customer Services

• Meet & Greet the customers
• Assisting customers throughout the shopping journey
• Sharing product features & benefit with the customers
• Explaining services , building trust & loyalty
• Resolving Customers queries pre & post Sale
• Ensure product delivery to the customer on time
• Receive feedback from the customer on services & product

Inventory Management

• Daily quick count of all the PIDs available in the store
• Receive bulk shipment , physical count & mark receive in the system on daily basis
• Daily replenishment to fill the display gap
• Check the bad inventory /damage product & keep it on designated place
• Ensure daily handover & receiving product from VRX through HOP app
• Highlight inventory mismatch /discrepancy to the Store Manager

Operational Process

• Following the VM guidelines
• Maintain cleanliness & hygiene in the store
• Update all the SOPs file on daily basis
• Reconcile daily cash & card sale