Sharepoint Support/Operations

Cloudxtreme; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Cloudxtreme Hyderabad is seeking a seasoned Operations Lead to manage the customer service channel, oversee daily tasks, and drive process improvements.

You will collaborate with stakeholders, update client portal content with HTML/SharePoint, and deliver data-driven insights to leadership.

The role demands 6 years in professional services, strong communication, and the ability to work independently in a fast-paced environment.

Qualifications

• 6 years of experience in professional service, knowledge management and content management.
• Track record in customer service and operations management with strong delegation skills.
• Proficient in HTML, SharePoint, MS Teams and reporting tools for efficient solutions.
• Advanced Excel and data analytics capabilities.
• Ability to storyboard concepts and data into presentation decks for users and leadership.
• Effective project management and multitasking abilities.
• Strong understanding of various business domains and trends.
• Excellent written and verbal communication; capable of stakeholder engagement.
• Ability to work independently and collaborate across levels.

Responsibilities

• Oversee day-to-day operations of the customer service channel and portal provisioning activities.
• Monitor support tracker and ensure quick, quality responses and tickets handling.
• Document and maintain procedures; publish content on client-facing portal.
• Develop and maintain reporting methodologies; present insights at leadership meetings.
• Collaborate with stakeholders; update client-facing content using HTML and SharePoint.
• Foster knowledge sharing and network across teams to improve platform content.

Skills

Operations leadership

Customer service excellence

Data-driven analysis

Communication

Project management

Independent and collaborative

Tools

HTML

SharePoint

MS Teams

Reporting tools

Job description

Role & responsibilities

Role and responsibilities: As a part of this team, you will be involved with:

• Operational Leadership: Oversee day-to-day operations of the customer service channel, ensuring efficient management of tasks and routines. This includes supervising the daily DFlowTeams space provisioning activites and related support activites.
• Client Issue Resolution: Monitor the support tracker, demonstrating quick and effective responses to client issues and tickets. Execute quality checks on process-related tasks, provisioning, and updates made on customer facing portal, ensuring high-quality client experiences.
• Process Enhancement and Documentation: Identify opportunities for process improvements, maintaining up-to-date documentation of existing procedures. Adhere to established document workflow standards for content publication and processing within the customer facing portal.
• Data-driven Insights: Create, enhance, and maintain reporting methodologies that elevate operational efficiency and productivity. Present statistical analyses, innovative ideas, solutions, and visualizations at leadership meetings, contributing to data-driven decision-making.
• Strategic Collaboration and Communication: Collaborate effectively with stakeholders, leveraging exceptional communication skills. Update client facing portal content using HTML and SharePoint. Network within the firm, gathering suggestions to improve platform content and features. Utilize internal social media and collaboration tools to foster connections and facilitate knowledge sharing.

Qualifications Required

• Eligibility: Professional with 6 years of experience in professional service, knowledge management and content management domain.
• Customer Service Excellence: Demonstrated track record of success in customer service and operations management, highlighting your ability to deliver exceptional service. Strong delegation and task execution skills.
• Technical Proficiency: Profound skill in HTML, SharePoint, MS Teams and reporting tools, showcasing your capability to leverage technology for efficient solutions.
• Data-Driven Analysis: Strong analytical skills focused on extracting valuable insights from data, contributing to informed decision-making. Advanced MS Excel skillset and data analytics skills.
• Presentation Materials and Storyboarding: Should be able to storyboard concepts and data into visually appealing presentation decks for end user and leadership use.
• Project Management Mastery: Effective project management skills combined with adept multitasking abilities, ensuring seamless project execution.
• Business Domain Expertise: In-depth understanding of various business domains and industry trends, providing a holistic perspective for strategic initiatives.
• Communication Proficiency: Excellent written and verbal communication skills, including strong presentation abilities, ensuring effective information dissemination.
• Independent and Collaborative: Ability to work independently while also excelling in collaborative environments, engaging professionals at all levels.
• Knowledge Management Insight: Experience in knowledge management practices is advantageous, demonstrating your potential to enhance organizational processes.

Location: Hyderabad

Work timings: 8 AM - 5 PM (IST); 11 AM - 8 PM (IST); 2 PM - 11 PM (IST)

Preferred candidate profile