SFDC Consultant

Dentsu Webchutney; Pune District; On-site; INR 1,500,000 - 2,700,000; Full time

Job summary

Merkle in Pune, India is seeking a hands-on Salesforce Developer to design, build, and integrate Sales Cloud and Service Cloud solutions. You will collaborate with business teams across configuration, customization, and platform development to optimize sales effectiveness and customer service operations.

The ideal candidate has strong Apex development experience, expertise in LWC, SOQL/SOSL, and REST/SOAP APIs, plus familiarity with CI/CD, Agile delivery, and security best practices.

Qualifications

• Strong hands-on experience with Salesforce Sales Cloud and Service Cloud.
• Experience designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs.
• Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies.
• Strong Apex development experience.
• Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL.
• Experience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events.
• Strong experience with Salesforce Flow.
• Experience integrating Salesforce with ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applications
• Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica.
• Experience with Git-based source control.
• CI/CD and DevOps understanding.
• Experience working in Agile delivery environments.
• Unit testing and deployment management expertise.
• Advanced Salesforce Capabilities like integration with Salesforce Data Cloud, Salesforce Marketing Cloud integration.
• Salesforce Einstein AI capabilities.
• Agentforce implementation exposure.
• AI-powered case routing and service automation.
• Predictive lead scoring and opportunity insights.
• Omnichannel service orchestration.
• Intelligent case routing and workforce optimization.
• Knowledge management and self-service portal implementations.
• Conversational AI and chatbot integrations.
• Salesforce Platform Developer I & II
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant
• Salesforce App Builder

Responsibilities

• Design, build, and integrate Sales Cloud and Service Cloud solutions.
• Collaborate across configuration, customization, integration, and platform development to optimize sales and service operations.
• Implement security best practices and scalable architecture for Salesforce deployments.
• Participate in CI/CD pipelines and DevOps practices within Agile environments.

Skills

Sales Cloud & Service Cloud

Security architecture

Agile delivery

Tools

Apex

Lightning Web Components

Apex Triggers

SOQL/SOSL

REST API

SOAP API

Bulk API

Platform Events

Git/CI-CD

Job description

Must-Have Skills

Salesforce Platform Expertise

• Strong hands-on experience with Salesforce Sales Cloud and Service Cloud.
• Experience designing and configuring: Leads, Accounts, Contacts, Opportunities, Cases, Knowledge Base, Queues, Omni-Channel, Service Console, Entitlements and SLAs
• Understanding of Salesforce security architecture including Profiles, Permission Sets, Sharing Rules, and Role Hierarchies.

Development Skills

• Strong Apex development experience.
• Expertise in: Lightning Web Components (LWC), Apex Triggers, Batch Apex, Queueable Apex, Scheduled Jobs, SOQL/SOSL
• Experience with Salesforce APIs: REST API, SOAP API, Bulk API, Platform Events

Automation & Integration

• Strong experience with Salesforce Flow.
• Experience integrating Salesforce with:ERP systems, Marketing Automation platforms, Contact Center solutions, Third-party applications
• Familiarity with middleware platforms such as MuleSoft, Boomi, or Informatica.

Development Best Practices

• Experience with Git-based source control.
• CI/CD and DevOps understanding.
• Experience working in Agile delivery environments.
• Unit testing and deployment management expertise.

Good-to-Have Skills (Advanced Use Cases)

• Advanced Salesforce Capabilities like integration with Salesforce Data Cloud, Salesforce Marketing Cloud integration.
• Salesforce Einstein AI capabilities.
• Agentforce implementation exposure.
• AI-powered case routing and service automation.
• Predictive lead scoring and opportunity insights.

Service Transformation

• Omnichannel service orchestration.
• Intelligent case routing and workforce optimization.
• Knowledge management and self-service portal implementations.
• Conversational AI and chatbot integrations.

Preferred Certifications

• Salesforce Platform Developer I & II
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant
• Salesforce App Builder

Ideal Candidate

A hands-on Salesforce Developer who can independently build, customize, and integrate Sales Cloud and Service Cloud solutions while supporting business teams in optimizing sales effectiveness, customer service operations, and CRM-driven customer experiences. The candidate should be comfortable working across configuration, customization, integration, and platform development.

Location:

India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent