SFCC Lead QA

dentsu; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Merkle is seeking an experienced SFCC Quality Assurance Engineer to join our Bengaluru team. You will validate storefront, checkout, and post-purchase journeys and ensure high-volume eCommerce quality across multi-site storefronts.

Responsibilities include test planning, strategy, risk assessment, and defect management, with emphasis on UAT, production validation, and release readiness while mentoring junior QA engineers.

Qualifications

• Bachelor's degree or equivalent practical QA/quality engineering experience.
• Strong hands-on SFCC testing experience (SFRA/Storefront).
• Deep knowledge of SFCC BM configurations and administration.

Responsibilities

• Translate business requirements into comprehensive test scenarios.
• Lead end-to-end QA for major releases and holiday deployments.
• Coordinate testing activities across multiple teams and stakeholders.

Skills

SFCC testing

BM configurations

End-to-end testing

Cross-browser testing

Agile/Scrum

UAT coordination

Mentoring

Education

Bachelor's degree in CS/IT/Engineering

Tools

Selenium

Katalon

Playwright

Job description

Job Description

SFCC Quality Assurance Engineer / Senior SFCC Quality Assurance Engineer

Must-Have Qualifications & Skills

• Education: Bachelor's degree in computer science, Information Technology, Engineering, or a related field. Equivalent practical experience in Quality Assurance / Quality Engineering may also be considered.
• Key Skills: Strong hands-on experience in Salesforce Commerce Cloud (SFRA/Storefront Reference Architecture) testing. Deep understanding of SFCC Business Manager (BM) configurations and administration. Expertise in end-to-end eCommerce order lifecycle validation. Knowledge of SFCC catalogs, price books, promotions, campaigns, inventory, and customer groups. Strong understanding of B2C Commerce architecture and integration touchpoints. Experience validating storefront, checkout, and post-purchase customer journeys. Functional, Regression, Integration, System, UAT, and Smoke Testing. Cross-browser and Cross-device testing. Responsive Web Testing across desktop, tablet, and mobile platforms. Accessibility (WCAG) testing and validation. Localization and Internationalization testing. Test Planning, Test Strategy, Risk Assessment, and Defect Management. Ability to translate business requirements into comprehensive test scenarios. Hands-on experience validating integration between SFCC and OMS, Payment, Tax, and Shipping systems.
• Experience: Experience 7+ years of QA experience with at least 3-5 years in Salesforce Commerce Cloud (SFCC) testing. Proven experience testing complex eCommerce applications with high transaction volumes. Hands-on experience validating SFCC implementations, enhancements, and production releases. Experience working with Agile/Scrum delivery models and participating in sprint activities. Experience coordinating testing activities across multiple teams and stakeholders. Experience leading end-to-end QA efforts for major releases and holiday/business-critical deployments. Experience in test estimation, release planning, and quality reporting. Experience supporting UAT, production validation, hypercare, and post-release quality monitoring. Experience mentoring junior and mid-level QA engineers.
• Good-to-Have Qualifications & Skills: Experience with SFRA and Headless Commerce implementations. Exposure to Composable Commerce architecture. Experience in native Mobile App testing (iOS and Android). Knowledge of Google Analytics, Adobe Analytics, or web tracking validation. Experience testing multi-site, multi-language, and multi-currency storefronts. Familiarity with loyalty, subscription, and marketplace eCommerce models. Exposure on Selenium, Katalon, or Playwright automation.
• Additional Skills: Leadership & Ownership of QA sign-off discussions and release readiness assessments. Drive quality metrics, defect leakage analysis, and continuous improvement initiatives. Review and approve test cases, test execution reports, and release documentation. Identify project risks and proactively recommend mitigation strategies. Act as the QA point of contact for business and technical stakeholders. Strong analytical and troubleshooting skills for complex eCommerce issues. Excellent stakeholder management and communication skills. Ability to work with global distributed teams. Facilitate defect triage sessions and quality review meetings. Support business demonstrations, sprint reviews, and UAT activities. Promote automation opportunities and test optimization strategies. Establish and maintain reusable regression suites.

Location

• Location: DGS India - Bengaluru - Manyata N1 Block
• Brand: Merkle
• Time Type: Full time
• Contract Type: Permanent

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We're leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work