SFCC Lead QA

Dentsu Global Services; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Merkle in Bengaluru is seeking an experienced SFCC Senior QA Engineer to own end-to-end QA for Salesforce Commerce Cloud projects, ensuring quality, stability and performance across storefronts, checkout and order lifecycle. You will lead test planning, test design, automation opportunities, and collaborate with product, development and external stakeholders to drive releases and quality metrics.

Experience with SFRA, BM configurations, and integrations with OMS, payment, tax and shipping

Qualifications

• 7+ years of Quality Assurance experience with SFCC testing
• Strong hands-on SFCC/SFRA experience
• Experience testing B2C eCommerce architectures and integrations.
• Knowledge of BM administration and configurations
• Experience with test planning, defect management, and quality reporting

Responsibilities

• Own end-to-end QA activities for SFCC projects and releases.
• Validate storefront, checkout, payments, order management, fulfillment and post-purchase journeys.
• Review configurations in SFCC BM (catalogs, promotions, price books, inventory).
• Create and execute Test Plans, Test Cases, Test Scenarios, and Test Strategy documents.
• Perform Functional, Regression, Integration, System, UAT, Smoke, and Sanity Testing.
• Validate integrations between SFCC and OMS, payment, tax, shipping systems.
• Conduct cross-browser, cross-device, accessibility (WCAG), localization testing.
• Participate in Agile ceremonies and release readiness.
• Manage defects through logging, triage, tracking, root-cause analysis, and closure.
• Mentor junior QA engineers and promote QA best practices.
• Drive automation opportunities and regression suite optimization

Skills

Quality Assurance

SFCC testing

Test planning

Agile/Scrum

Stakeholder management

Analytical troubleshooting

Communication

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Postman

Selenium

Playwright

Katalon

Job description

Role

The SFCC Senior QA Engineer will be responsible for ensuring the quality, stability, and performance of Salesforce Commerce Cloud (SFCC) applications across the entire customer journey. The individual will lead end-to-end testing activities, validate integrations, support business-critical releases, and act as the QA lead for SFCC initiatives.

Job Description

SFCC Senior Quality Assurance Engineer

Role

The SFCC Senior QA Engineer will be responsible for ensuring the quality, stability, and performance of Salesforce Commerce Cloud (SFCC) applications across the entire customer journey. The individual will lead end-to-end testing activities, validate integrations, support business-critical releases, and act as the QA lead for SFCC initiatives.

Responsibilities

• Own end-to-end QA activities for Salesforce Commerce Cloud (SFCC) projects and releases.
• Validate SFCC storefront, checkout, payment, order management, fulfillment, and post-purchase journeys.
• Perform testing of SFCC Business Manager configurations including catalogs, promotions, campaigns, price books, inventory, and customer groups.
• Create and execute Test Plans, Test Cases, Test Scenarios, and Test Strategy documents.
• Perform Functional, Regression, Integration, System, UAT, Smoke, and Sanity Testing.
• Validate integrations between SFCC and OMS, Payment Gateways, Tax Engines, Shipping Providers, and third-party systems.
• Conduct Cross-browser, Cross-device, Responsive, Accessibility (WCAG), Localization, and Internationalization testing.
• Participate in Agile ceremonies including sprint planning, backlog grooming, story reviews, and retrospectives.
• Manage defects through logging, triaging, tracking, root cause analysis, and closure.
• Lead QA sign-off discussions and release readiness assessments.
• Support UAT, Production Validation, Hypercare, and Post-Release Monitoring activities.
• Coordinate testing efforts across business, product, development, and external stakeholder teams.
• Review test execution reports, release documentation, and quality metrics.
• Mentor junior QA engineers and promote QA best practices.
• Drive continuous improvement initiatives, automation opportunities, and regression suite optimization.

Must Have

• 7+ years of Quality Assurance experience with at least 3-5 years of Salesforce Commerce Cloud (SFCC) testing experience.
• Strong hands‑on experience in Salesforce Commerce Cloud (SFRA).
• Deep understanding of SFCC Business Manager (BM) administration and configurations.
• Experience testing complex B2C eCommerce applications.
• Strong understanding of:

Strong understanding of:

• Catalog Management
• Price Books
• Promotions & Campaigns
• Inventory Management
• Customer Groups
• Order Lifecycle Management

• Experience validating storefront, checkout, and post-purchase customer experiences.
• Strong knowledge of B2C Commerce architecture and system integrations.
• Experience testing integrations with OMS, Payment, Tax, and Shipping systems.
• Hands‑on experience in Functional, Regression, Integration, System, UAT, and Smoke Testing.
• Cross‑browser and Cross‑device Testing expertise.
• Responsive Web Testing experience across Desktop, Mobile, and Tablet devices.
• Accessibility (WCAG) Testing experience.
• Localization and Internationalization Testing experience.
• Experience with Test Planning, Risk Assessment, Defect Management, and Quality Reporting.
• Agile/Scrum project experience.
• Strong analytical, troubleshooting, and stakeholder management skills.
• Excellent written and verbal communication skills.
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Good to Have

• Experience with Headless Commerce and Composable Commerce architecture.
• Experience testing Mobile Applications (iOS and Android).
• API Testing experience using Postman or similar tools.
• Exposure to Selenium, Katalon, Playwright, or other automation frameworks.
• Experience with Google Analytics, Adobe Analytics, and web tracking validation.
• Experience testing multi‑site, multi‑language, and multi‑currency implementations.
• Knowledge of Loyalty, Marketplace, and Subscription Commerce models.
• Exposure to Cloud Platforms and Release Management processes.
• Experience establishing reusable regression suites and automation strategies.
• Prior experience leading enterprise‑scale eCommerce releases and mentoring QA teams.

Location

DGS India - Bengaluru - Manyata N1 Block

Brand

Merkle

Time Type

Full time

Contract Type

Permanent#DGS