SF - Release Manager with Experience Cloud

NTT DATA BUSINESS SOLUTIONS; New Delhi; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Delhi, India seeks a Release Manager for Salesforce/Experience Cloud to lead deployments and optimize release processes. You will collaborate with cross-functional teams, manage release calendars, and ensure high-quality, timely launches across multi-org environments.

The role emphasizes leadership in release management, data-driven improvement, and hands-on tooling expertise with Copado, Azure DevOps, Git, and Jira.

Qualifications

• 5+ years on Salesforce platform incl. release mgmt and admin duties.
• 4+ years as Salesforce Release Manager in enterprise environment.
• 4+ years with Copado and Salesforce ecosystem.

Responsibilities

• Coordinate deployments across projects, liaising with PMs and release teams.
• Maintain an Enterprise Release Calendar and publish timelines.
• Flexible scheduling for deployments, including after-hours as needed.
• Plan cutovers and oversee deployments per organizational standards.
• Lead/train team members on release management tools and processes.
• Mitigate risk, review releases, and decide Go-Live for business needs.
• Deep knowledge of Salesforce metadata packaging, branching, and conflict resolution.

Skills

Copado certified

Salesforce Release Mgmt

Salesforce Admin Dev

CI/CD Tools

GIT

Jira

VS Code

Agile/Scrum

Stakeholder mgmt

Tools

Copado

Azure DevOps

ServiceNow

Jira

Git

VS Code

Job description

We are currently seeking a SF - Release Manager with Experience Cloud to join our team in Delhi, Delhi (IN-DL), India (IN).

How Youll Help Us:

As a Release Manager, you will have the opportunity to get in on the ground floor of a new division created within one (1) of the largest technology providers in the world. The Salesforce practice is a major contributor within the division and yet operates with qualities of an entrepreneurial start-up. We are building the next generation of digital services company and believe clients are ready for a more nimble partner to deliver outcomes leveraging the breadth of the Salesforce platform including Sales, Service, Marketing, Vlocity, MuleSoft, Tableau, etc. You will help us by viewing this as an opportunity to shape the business and as a place to grow your career along with other talented professionals, spanning the US, Costa Rica, Canada, and India. We emphasize building technical, business, and consulting skills, and helping you achieve certifications. With more than 3,000 SFDC certifications, you would join a highly skilled team with a mindset for growth.

Why the Role Is Important:

The Release Manager will be responsible for executing deployments for Salesforce.com and related cloud services. This includes defining the way releases are handled, ensuring that all functionality is delivered smoothly and efficiently to our customers. While this role does not involve management of direct reports, it does require strong facilitation and leadership of cross-functional teams. An ideal candidate is an innovator; someone who leverages data to challenge existing assumptions and identify solutions, driving towards continuous process improvement.

Key Responsibilities:

• Collaboration and Coordination: Communicate with Project Teams, Service and Project Managers, and Functional Release Managers to understand the demand, prepare landscape and sandbox setup proposal. Providing leadership, control and take responsibility for the given area and managing and coordinating the deployment process.
• Maintaining a Enterprise Release Calendar.
• Is highly flexible with their schedule, as deployments may be required at any time.
• Is comfortable staying longer when needed, since deployments can occasionally run long
• Supporting/Planning project cutovers and oversee deployments: Manage releases according to the organization standards and adhere to timelines. Ensure appropriate resources are available and communicate deployment status as necessary.
• SubjectMatter Expert for the release management tool: As a specialist of a tool you must act a leader to support, train other team members if they are facing any issues in the deployment of their releases/project streams.
• Mitigating Risk: Identify risks during code conflict, merging and make sure to deploy quality code in production and should conduct release reviews, should take a decision on GoLive of business requirement.
• Salesforce Platform Knowledge: You must be proficient in refreshing a sandbox, must know how to package and deploy metadata components, knowledge on release branching strategies, code merging and should have worked on conflict resolution strategies.
• Knowledge On Tools: Release manager must be efficient enough to work on application life cycle management solutions like Copado, Azure DevOps, Service Now, Jira, Git, Visual Studio, Ant etc.

Required Qualifications:

• Is Copado certified
• Minimum 5+years of experience on the Salesforce platform inclusive of release management, Salesforce Administrator, and implementing Salesforce.com technology-based solutions.
• 4+ years as a Salesforce Release Manager in an enterprise-level environment
• 4+ year experience with Copado
• Salesforce.com Admin and Dev Certification

Preferred Experience: Technical:

• Strong Understanding of Salesforce.com best practices and functionality
• Experience managing the release processes for business on-board projects and data migrations
• Has a strong understanding of Salesforce and Metadata
• Experience with Salesforce release management on an enterprise, multi-org scale
• Understanding of source control management systems (i.e., GitHub) and effective code branching/merging strategies
• Experience with CI/CD Tools, GIT source control, VS code IDEs, branching and merging strategies/resolving conflicts
• Experience using and following SDLC Methodology Agile / Scrum / Iterative Development
• ScrumAlliance CSM or CSP certification or PMIs Agile Certified Professional (ACP), Lean, Kanban, or other Agile certification (preferred)
• Salesforce Platform Dev 1 preferred

Non-Technical:

• Proven ability to design and implement new processes and facilitate user adoption
• Ability to coordinate and document the evaluation, scope and completion of updates and new development requests
• Ability to articulate and manage tasks, dependencies, task durations, and risks in a timely mannerAbility to build and manage relationships with clients, third-party partners, and internal stakeholders
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
• Experience with requirements definition management
• Experience working with Salesforce support team
• Collaborative nature and ability to build consensus among multiple stakeholders
• Excellent verbal and written communication skills, with ability to work with both technical and non-technical stakeholders
• Ability to communicate effectively and confidently with team members
• Strong professionalism, and interpersonal skills

Ideal Mindset:

Visionary. You are responsible for providing the technical vision for the solution