SF - Release Manager with Experience Cloud

NTT America, Inc.; Delhi; On-site; INR 1,500,000 - 2,800,000; Full time

Job summary

NTT DATA seeks a Salesforce Release Manager to join our Delhi team, driving deployments for Salesforce and related cloud services. You will lead coordination across project teams, manage release calendars, and ensure quality delivery.

The role emphasizes governance, tooling expertise (Copado, Azure DevOps, Jira), and strong communication with technical and non-technical stakeholders. Local India-based work with global collaboration opportunities.

Qualifications

• Minimum 5+ years of experience on the Salesforce platform inclusive of release management.
• 4+ years as a Salesforce Release Manager in an enterprise-level environment.
• 4+ year experience with Copado.
• Salesforce.com Admin and Dev Certification.

Responsibilities

• Coordinate release activities across project teams and stakeholders to ensure timely deployments.
• Maintain an enterprise Release Calendar and oversee deployment readiness.
• Lead/coordinate cross-functional release activities and risk mitigation.
• Provide SME guidance for release management tooling and training for team members.
• Ensure adherence to release processes and go-live decisions with quality checks.

Skills

Salesforce knowledge

Cross-functional collaboration

Communication

Leadership

Education

Salesforce Admin and Dev Certification

Salesforce Platform Dev 1 (preferred)

Tools

Copado

Azure DevOps

Service Now

Jira

Git

Visual Studio

Ant

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a SF - Release Manager with Experience Cloud to join our team in Delhi, Delhi (IN-DL), India (IN).

How You’ll Help Us:

As a Release Manager, you will have the opportunity to get in on the ground floor of a new division created within one (1) of the largest technology providers in the world. The Salesforce practice is a major contributor within the division and yet operates with qualities of an entrepreneurial start-up. We are building the next generation of digital services company and believe clients are ready for a more nimble partner to deliver outcomes leveraging the breadth of the Salesforce platform including Sales, Service, Marketing, Vlocity, MuleSoft, Tableau, etc. You will help us by viewing this as an opportunity to shape the business and as a place to grow your career along with other talented professionals, spanning the US, Costa Rica, Canada, and India. We emphasize building technical, business, and consulting skills, and helping you achieve certifications. With more than 3,000 SFDC certifications, you would join a highly skilled team with a mindset for growth.

Why the Role Is Important:

The Release Manager will be responsible for executing deployments for Salesforce.com and related cloud services. This includes defining the way releases are handled, ensuring that all functionality is delivered smoothly and efficiently to our customers. While this role does not involve management of direct reports, it does require strong facilitation and leadership of cross-functional teams. An ideal candidate is an innovator; someone who leverages data to challenge existing assumptions and identify solutions, driving towards continuous process improvement.

Key Responsibilities:

• Collaboration and Coordination: Communicate with Project Teams, Service and Project Managers, and Functional Release Managers to understand the demand, prepare landscape and sandbox setup proposal. Providing leadership, control and take responsibility for the given area and managing and coordinating the deployment process.
• Maintaining a Enterprise Release Calendar.
• Is highly flexible with their schedule, as deployments may be required at any time.
• Is comfortable staying longer when needed, since deployments can occasionally run long
• Supporting/Planning project cutovers and oversee deployments: Manage releases according to the organization standards and adhere to timelines. Ensure appropriate resources are available and communicate deployment status as necessary.
• SubjectMatter Expert for the release management tool: As a specialist of a tool you must act a leader to support, train other team members if they are facing any issues in the deployment of their releases/project streams.
• Mitigating Risk: Identify risks during code conflict, merging and make sure to deploy quality code in production and should conduct release reviews, should take a decision on GoLive of business requirement.
• Salesforce Platform Knowledge: You must be proficient in refreshing a sandbox, must know how to package and deploy metadata components, knowledge on release branching strategies, code merging and should have worked on conflict resolution strategies.
• Knowledge On Tools: Release manager must be efficient enough to work on application life cycle management solutions like Copado, Azure DevOps, Service Now, Jira, Git, Visual Studio, Ant etc

Required Qualifications:

• Is Copado certified
• Minimum 5+years of experience on the Salesforce platform inclusive of release management, Salesforce Administrator, and implementing Salesforce.com technology-based solutions.
• 4+ years as a Salesforce Release Manager in an enterprise-level environment
• 4+ year experience with Copado
• Salesforce.com Admin and Dev Certification

Preferred Experience:

Technical:

• Strong Understanding of Salesforce.com best practices and functionality
• Experience managing the release processes for business on-board projects and data Migrations
• Has a strong understanding of Salesforce and Metadata
• Experience with Salesforce release management on an enterprise, multi-org scale
• Understanding of source control management systems (i.e., GitHub) and effective code branching/merging strategies
• Experience with CI/CD Tools, GIT source control, VS code IDEs, branching and merging strategies/resolving conflicts
• Experience using and following SDLC Methodology– Agile / Scrum / Iterative Development
• ScrumAlliance CSM or CSP certification or PMI’s Agile Certified Professional (ACP), Lean, Kanban, or other Agile certification (preferred)
• Salesforce Platform Dev 1 preferred

Non-Technical:

• Proven ability to design and implement new processes and facilitate user adoption
• Ability to coordinate and document the evaluation, scope and completion of updates and new development requests
• Ability to articulate and manage tasks, dependencies, task durations, and risks in a timely manner
• Ability to build and manage relationships with clients, third-party partners, and internal stakeholders
• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
• Experience with requirement’s definition & management
• Experience working with Salesforce support team
• Collaborative nature and ability to build consensus among multiple stakeholders
• Excellent verbal and written communication skills, with ability to work with both technical and non-technical stakeholders
• Ability to communicate effectively and confidently with team members
• Strong professionalism, and interpersonal skills

Ideal Mindset:

• Visionary. You are responsible for providing the technical vision for the solution

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .