Services Support Associate II - Onboarding - Hyderabad

Deloitte Development LLC; Hyderabad; Sur place; INR 350 000 - 520 000; Plein temps

Résumé du poste

Deloitte Support Services India Private Limited in Hyderabad is seeking an HR Services Associate II for onboarding and HR administration support. The role involves handling end-to-end transactions, onboarding tasks, and system updates to ensure timely delivery and quality service for UK HR support teams.

You will work within USI HR Services, supporting Onboarding, Leavers, or Transactions, and collaborate with ServiceNow and SAP HR systems while maintaining data accuracy and compliance.

Qualifications

• Graduation degree with 1-3 years of relevant work experience.
• HR administration experience is required.
• Experience with core Microsoft Office package is expected.

Responsabilités

• Deliver end-to-end case management of transactions in HR Services Administration.
• Support Onboarding, Leavers or Transactions teams within HR services.
• Ensure SAP/HR system actions are completed accurately and on time.
• Meet SLA/KPI targets and escalate issues to team leaders when needed.
• Provide timely, written guidance and handle queries for users.
• Maintain accurate activity records and data integrity in the case system.

Connaissances

HR administration

Time management

Customer service

Formation

Graduation degree

Outils

Microsoft Office

Description du poste

Services Support Associate II-Onboarding-DeloitteSupportServicesIndiaPrivateLimited

Join our team of dedicated HR professionals in USI who support the UK HR Services Administration team. The USI based HR Services comprises teams supporting Onboarding, Leavers, Transactions and Helpdesk. The Analyst role will supportthe HR Services for the UK geography. The primary functionoftheroleistodelivercustomer-centricadministrationandtransactionalservices,ensuringthatservicelevel agreements are met, and the work output is of a high quality. The successful candidate will be supporting one of the HR Services Administration teams for Onboarding, Leavers, or Transactions.

Workyou’ll do

Asapartofthisteam,youwillbeinvolvedwiththe following:

• Delivertheend to endcasemanagementoftransactionsinHRServicesAdministration foroneofthefollowing teams:
• Onboardingteam–involvingContractrelease;SAPHire –Experiencedhires,ManagedContractorsHires, EDC Hires, DIJV Hires, Overseas Hires; Current Employee Screening, etc. extensions, separation, Conversions and invoice payment processes.
• SAP/HRsystemrelatedactionsorupdatesarecompletedaccuratelyintimefordeadlinesandinlinewith procedural guidelines.
• Deliverexcellentserviceandensureservicelevelagreementsaremetbysupportingthe teaminachievingKPIs and SLAs and elevate potential non achievement to the team leader.
• Provideacustomerfocusedexperiencethroughthetimelyandaccuratecompletionofactivitiesandqueries.
• Providehighqualitywrittenadviceandguidanceonarangeofqueries.
• Recordandmaintainaccurateactivityinformationtrackingthroughtotimelyclosure.
• OperateutilisingsoftwaresuchasServiceNowtogivethebestexperienceforournewjoiners.
• EscalatemorecomplexqueriestotheAssistantManager.
• Ensureworkiscompletedindependentlywithminimalsupervision, inatimelymanner,includingdata integrity/maintenance within the case management system.
• Identifyprocessissues/opportunitiesforimprovementandraisewiththeAssistantManagertoensureefficient ways of working.
• TakeresponsibilityforkeepinguptodatewithDeloitteHRpolicyandprocessdevelopments.
• SupportotherHRServicesAdministrationteamswhenneeded,andliaisonwithotherPracticeSupportServices teams as appropriate.
• EnsurecompliancewithQRSfirstlineofdefenseactivitiesandappropriateDataProtectionlegislationatall times.

The team

TheUSIteamatHyderabadsupportstheDeloitteorganizationintheUKwithawidevarietyofcapabilitieslike financial reporting, HR and financial transaction processing, administrative service and helpdesk support, marketing and IT services.

Work Location: Hyderabad

Shift Timings:2PMto11PM

Qualifications

Required:

• AnyGraduatedegreewith1-3yearsofrelevant workexperience
• HRadministrationexperience
• ExperienceofthecoreMicrosoftOfficepackage

Preferred:

• Technical–KnowledgeofSAPorotherHRsystems

Howyou’ll grow

AtDeloitte,we’veinvestedagreatdealtocreatearichenvironmentinwhichourprofessionalscangrow.Wewantall our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposuretoleaders,sponsors,coaches,andchallengingassignments—tohelpacceleratetheircareersalongtheway. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team- based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices isan extension ofthe Deloitte University(DU)in Westlake,Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

AtDeloitte,weknowthatgreatpeoplemakeagreatorganization.Wevalueourpeopleandofferemployeesabroad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy,centered,confident,andaware.Weofferwell-beingprogramsandare continuouslylookingfornewwaysto maintainaculturethatisinclusive,invitesauthenticity,leveragesourdiversity,andwhereourpeopleexcelandlead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationshipswith ourclients,ourpeopleandourcommunities.Webelievethatbusinesshasthepowerto inspireand transform.Wefocusoneducation,giving,skill-basedvolunteerism,andleadershiptohelpdrivepositivesocialimpact in our communities. Learn more about Deloitte’s impact on the world.