Associate Services Specialist I - CTS ODC Compliance- Hyderabad

Deloitte Development LLC; Hyderabad; On-site; INR 700,000 - 950,000; Full time

Job summary

Deloitte Development LLC in Hyderabad is seeking an Associate Services Specialist I for CTS ODC Compliance. The role focuses on delivering high-quality customer service, maintaining ODC dashboards, and ensuring compliance across endpoints and software inventories.

You will collaborate with the ODC IT team and stakeholders to drive accurate data and effective controls. Responsibilities include supporting audits, remediation of findings, and onboarding/offboarding activities, while expanding

Qualifications

• ITIL certification preferred.
• MCITP certification preferred.
• Basic knowledge of network/systems security.
• Certified Qualys VMDR.
• AI literacy advantageous.

Responsibilities

• Maintain the ODC dashboard per day-to-day requirements.
• Coordinate with ODC IT team and stakeholders; update critical data on SharePoint.
• Monitor and resolve ServiceNow tickets.
• Document requirements and align deliverables with client expectations.
• Support audits and regular compliance checks.
• Review evidence and controls supporting audit findings.
• Verify that endpoints comply with security/configuration standards.
• Review software inventory and authorize installations.
• Provide leadership to other firms within ODC environments.
• Assist onboarding/offboarding activities for endpoints.

Skills

Basic network security

AI literacy

Education

ITIL Certification

MCITP Certification

Tools

Qualys VMDR

Job description

Associate Services Specialist I -CTS ODC Compliance- Hyderabad

A person having high aspiration and passion for customer service excellence can accomplish their vision in Deloitte. CTS is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with the wide variety of people in a dynamic, fast-paced environment, which provides services in professional manner, through email, phone, in person (Walk-in Customers). You need to be highly motivated team player with the skills and ability to manage ambiguity.

Work you’ll do

Focus on delivering world class customer service to our customers.

• Maintain the Dashboard specific to ODC based on the day-to-day requirement.
• Religiously work with ODC IT team/Stakeholders and update all the critical data on the SharePoint and maintain accuracy.
• ServiceNow ticket monitoring and resolution.
• Understanding, documenting, aligning project deliverables with client expectations, stakeholder needs.
• Participating in or supporting audits conducted by external auditors (e.g., regulatory bodies) or internal audit teams. Regular compliance checks and remediation.
• Reviewing evidence and documentation supporting audit findings and controls.
• Regularly verifying that controls are operating as intended.
• Ensuring all endpoints (laptops, servers, etc.) comply with security and configuration standards.
• Reviewing software inventory and ensuring only authorized software is installed.
• Providing leadership and guidance to other firms within ODC environments.
• Configuring ODC endpoints and work on onboarding and offboarding activities.
• Work with Offshore Development Center (ODC) team/stakeholders to identify process gaps.
• Work as a project coordinator for all ODC activities.
• Advance skills with MS Excel & MS PowerPoint.
• Basic knowledge of Windows Scripting & GPO’s.
• Help ITS-CTS-ODC IT team in documenting the ODC specific process.
• Help in maintaining ODC specific fortnight report and preparing ODC related PPT etc.,
• Help ITS-CTS-ODC team in build audit readiness checklists.

Help follow up with multiple stakeholders using ODC operational shared mailbox and day to day activities.

Working with different stakeholders and processing the ODC related invoices.

ODC asset management and tracking.

Overseeing the identification, assessment, and remediation of security vulnerabilities.

Work with immediate supervisor understand and assist on ODC transactional issues

Help follow up with ITS- EUS team & ensure monthly checks are complete and update the dashboard accordingly and share the report with immediate supervisors/Managers

Help follow up with all stakeholders for all ODC related transactional activities.

• Coordinating with different stakeholders and setting-up calls based on the requirement & sending the MOM’s.
• Help in gathering the required information during the ODC New Setup/Migration/Expansion/Decommission along with immediate supervisor.

The team

CTS team is proud to be part of Deloitte’s Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru & Delhi. This team is responsible to accomplish various Offshore Development Center (ODC) Customer support with collaboration with ITS-EUS team to provide world class customer service. This team takes care of managing the ODC’s.

Qualifications

Required:

Preferred:

• ITIL – Certification
• Microsoft MCITP – Certification
• Basic knowledge of overall network/systems security
• Certified Qualys VMDR
• AI literate

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate our careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.