Associate Services Specialist I - CTS ODC- Bangalore

Deloitte Development LLC; Bengaluru; On-site; INR 420,000 - 600,000; Full time

Job summary

Deloitte CTS ODC in Bengaluru seeks an Associate Services Specialist I to deliver world-class IT service support across incident and service requests. You will maintain ODC dashboards, coordinate with CTS-ODC stakeholders, and help document processes to improve operational efficiency.

In this role you will manage data accuracy in SharePoint, prepare fortnight reports and PPTs, and assist with ODC setup, migration, and invoice processing, working with cross-functional teams and supervisory

Qualifications

• ITIL certification is required.
• MCITP certification preferred.
• Basic knowledge of network and systems security.
• AI literate.

Responsibilities

• Deliver world class customer service to our customers.
• Maintain the Dashboard specific to ODC based on the day to day requirement.
• Religiously work with CTS ODC team/Stakeholders and update all the critical data on the SharePoint and maintain accuracy.
• Work with Offshore Development Center (ODC) team/stakeholders to identify process gaps.
• Help CTS -ODC team in documenting the ODC specific process.
• Help in maintaining ODC specific fortnight report and preparing ODC related PPT etc.,
• Help CTS-ODC team in build audit readiness checklists.
• Help follow up with multiple stakeholders using ODC operational shared mailbox and day to day activities.
• Working with different stakeholders and processing the ODC related invoices.
• Work with immediate supervisor understand and assist on ODC transactional issues
• Help follow up with CTS EUS team & ensure monthly checks are complete and update the dashboard accordingly and share the report with immediate supervisors/Managers
• Help follow up with all stakeholders for all ODC related transactional activities.
• Coordinating with different stakeholders and setting-up calls based on the requirement & sending the MOM’s.
• Help in gathering the required information during the ODC New Setup/Migration/Expansion along with immediate supervisor.

Skills

AI literate

Network security basics

Communication skills

Education

ITIL Certification

MCITP Certification

Basic network knowledge

Job description

Associate Services Specialist I - CTS ODC

A professional having high aspiration and passion for customer service excellence can accomplish their vison in Deloitte. CTS ODC is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and communicate effectively with the wide variety of people in a dynamic, fast-paced environment, which provides services in professional manner, through email, phone, in person (Walk-in Customers). You need to be highly motivated team player with the skills and ability to manage ambiguity.

Work you’ll do

Focus on delivering world class customer service to our customers.

• Maintain the Dashboard specific to ODC based on the day to day requirement.
• Religiously work with CTS ODC team/Stakeholders and update all the critical data on the SharePoint and maintain accuracy.
• Work with Offshore Development Center (ODC) team/stakeholders to identify process gaps.
• Help CTS -ODC team in documenting the ODC specific process.
• Help in maintaining ODC specific fortnight report and preparing ODC related PPT etc.,
• Help CTS-ODC team in build audit readiness checklists.

Help follow up with multiple stakeholders using ODC operational shared mailbox and day to day activities.

Working with different stakeholders and processing the ODC related invoices.

Work with immediate supervisor understand and assist on ODC transactional issues

Help follow up with CTS EUS team & ensure monthly checks are complete and update the dashboard accordingly and share the report with immediate supervisors/Managers

Help follow up with all stakeholders for all ODC related transactional activities.

• Coordinating with different stakeholders and setting-up calls based on the requirement & sending the MOM’s.
• Help in gathering the required information during the ODC New Setup/Migration/Expansion along with immediate supervisor.

The team

CTS ODC team is proud to be part of Deloitte’s Information Technology Support Services spread across Hyderabad, Mumbai, Bengaluru & Delhi. This team is responsible to accomplish various Offshore Development Center (ODC) Customer support with collaboration with CTS-EUS team to provide world class customer service. This team takes care of managing the ODC’s.

Qualifications

Required:

Preferred:

• ITIL – Certification
• Microsoft MCITP –Certification
• Basic knowledge of overall network/systems security
• AI literate

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development.

Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.