Deloitte Careers: Services Support...

codingcircle; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Deloitte USI Hyderabad is seeking a Services Support Associate I – Talent Processes and Business Support – Learning Admin to deliver high-quality first-line learning administration support for NSE firm, ensuring seamless LMS entries, course scheduling, and SLA-aligned operations.

This entry-level role requires a graduate with 0–1 year experience, strong MS Office skills, and clear communication, with UK shift hours 2:00 PM–11:00 PM IST, on-site at Deloitte USI Campus, Hyderabad.

Qualifications

• Graduate degree in any discipline.
• 0–1 years of learning administration or back-office experience.
• Proficient with Microsoft Office apps (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Schedule, manage, and update learning classes in the LMS.
• Generate and manage delegate lists for course facilitators.
• Distribute pre-work materials and course handbooks to participants.
• Process post-course feedback and aggregate satisfaction metrics.

Skills

Communication & Etiquette

Problem Solving & Adaptability

Work Ethic & Initiative

Education

Graduate degree

Tools

Microsoft Office

Job description

Deloitte Hyderabad Full-time Fresher Not Disclosed Posted 1 day ago

Company : Deloitte Support Services India Private Limited (Deloitte USI)

Job Title : Services Support Associate I – Talent Processes and Business Support – Learning Admin

Requisition Code : 357426

Business Unit / Division : USI Supporting UK CBS HR Services (UKHRS)

Target Geography : North-South Europe (NSE) Firm / UK Firm

Shift Timings : 2:00 PM to 11:00 PM IST (UK Shift Alignment)

Experience Level : 0 – 1 years

Educational Qualification : Graduate degree in any discipline

Location : Hyderabad, Telangana, India

Role Summary

The HRS Learning & Talent Support Services Associate Analyst provides high-quality first-line learning administration support to Deloitte’s North-South Europe (NSE) firm. In this role, you will ensure seamless execution of training operations, manage Learning Management System (LMS) entries, process course feedback, and support talent processes in alignment with strict Service Level Agreements (SLAs) and European Data Protection regulations.

Key Responsibilities

Learning Management System (LMS) & Course Operations

• Class Management: Schedule, add, and update learning classes and course schedules in the Deloitte Learning Management System (LMS).
• Roster & Delegate Administration: Generate, manage, and provide accurate delegate lists to course facilitators and HR leadership.
• Material Distribution: Manage the electronic distribution of pre-work materials, training handbooks, and pre-course assignments to participants.
• Post-Course Processing: Close completed classes, process post-course feedback/evaluations, and aggregate satisfaction metrics.

Reporting, Compliance & Process Execution

• Scheduled Reporting: Execute and process recurring learning reports accurately within established timelines.
• Data Protection & Compliance: Maintain strict compliance with global Data Protection legislation (e.g., UK GDPR / EU GDPR) during all HR data transactions.
• SLA/OLA Maintenance: Perform daily tasks within established Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
• General HR Back-Office Support: Assist in additional HR and Talent Support administrative processes as assigned by leadership.

Qualifications & Skill Requirements

Mandatory Eligibility Criteria

• Education: Graduate degree (BA, B.Com, B.Sc, BBA, B.Tech, or equivalent bachelor’s degree).
• Experience: 0–1 years of experience in learning administration, back-office service operations, or customer support operations.
• Software Proficiency: Strong hands‑on proficiency with Microsoft Office applications (Excel, Word, Outlook, PowerPoint).

Key Professional Skills

• Communication & Etiquette: Excellent written and verbal communication skills with a strong focus on professional email etiquette.
• Problem Solving & Adaptability: Logical, calm approach to resolving operational blockers with high adaptability to process changes.
• Work Ethic & Initiative: Integrity, attention to detail, time management, and a proactive “can-do” attitude in a fast-paced environment.

Preferred Qualifications

• Domain Knowledge: Prior exposure or experience within the Training & Development (T&D) or Human Resources (HR) domain.

Shift Alignment & Work Environment

• Shift Hours: 2:00 PM to 11:00 PM IST (UK shift overlap).
• Work Location: Deloitte USI Campus, Hyderabad, Telangana.
• Facilities & Learning: Access to DU: The Leadership Center in India (Hyderabad office), an extension of Deloitte University in Westlake, Texas, offering continuous professional development and leadership learning resources.

Extra Value Additions & Career Insights

Salary & Compensation Expectations

For entry-level HR Operations / Learning Admin Analysts (0-1 year experience) at Deloitte USI Hyderabad, the total compensation package typically ranges between ₹3,50,000 to ₹5,50,000 INR per annum, supplemented by shift allowances, transport/cab facilities (subject to shift policy), comprehensive medical insurance, and wellness benefits.

Selection & Recruitment Workflow

Deloitte USI’s hiring process for UKHRS support roles generally consists of 3 distinct stages:

1. Profile Screening & SLA/Shift Alignment Check

2. Written Communication & MS Office Assessment (Email drafting, Excel proficiency)

3. Technical & HR Interview Round (Scenario-based customer handling, LMS awareness, Data Privacy)

Interview Preparation Tips

• Understand LMS Concepts: Be familiar with basic LMS functionality (creating sessions, managing rosters, tracking completion rates, running reports).
• Practice Professional Email Drafting: Brush up on business communication guidelines, handling user inquiries calmly, and writing structured responses.
• Demonstrate Data Privacy Awareness: Show an understanding of why handling employee data securely (GDPR compliance) is critical when supporting European/UK teams.

Resume Optimization Tips

• Highlight Technical Tools: Clearly feature Microsoft Excel, Outlook, LMS Administration, SLA Management, and Report Generation in your core skills list.
• Emphasize Back-Office Metrics: If you have past internship or work experience, quantify your output (e.g., “Processed over 100+ training session requests weekly maintaining 99% SLA accuracy”).
• Specify Soft Skills: Include bullet points highlighting process discipline, stakeholder management, email communication etiquette, and time management.

Key Words for Resume

Incorporate these target keywords into your resume to optimize for Deloitte’s Applicant Tracking System (ATS):

HR Operations & Learning Admin Keywords

• Learning Management System (LMS) Administration
• Talent Processes & Business Support
• HR Shared Services / UKHRS Operations
• Class Scheduling & Delegate List Management
• Post-Course Evaluation & Feedback Processing
• Scheduled Report Processing
• Service Level Agreements (SLAs) & OLAs
• Back-Office Service Operations

Professional & Technical Keywords

• Data Protection & GDPR Compliance
• Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Process Improvement & Quality Standards
• Email Etiquette & Professional Communication
• Stakeholder Coordination & Customer Service
• Customer Support Operations

Frequently Asked Questions (FAQs)

1. What is the Requisition Code for this position?

The Requisition Code for this Deloitte USI opening is 357426.

2. What are the required shift hours for this role?

This role operates on a UK-aligned shift schedule from 2:00 PM to 11:00 PM IST.

3. Can fresh graduates apply for this position?

Yes. Candidates with a completed graduate degree and 0 to 1 years of experience are eligible to apply.

4. Which firm and region does this team support?

This role is part of Deloitte USI (Hyderabad) supporting the Deloitte UK / North-South Europe (NSE) firm within the UK Corporate Business Services (UKHRS) team.