Services Support Associate II...

codingcircle; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Deloitte in Hyderabad seeks a Services Support Associate II for its Learning Operations team. This role involves providing customer service support, managing administrative tasks, and communicating with team leads to ensure smooth operations.

Ideal candidates will possess 0-5 years of experience in learning operations or backend roles, and be proficient in Microsoft Excel and email etiquette. The position offers exposure to various business models, enhancing career growth and professional development.

Qualifications

• 0-5 years of experience in learning or backend operations.
• Experience supporting administrative tasks and data entry.
• Proficiency in Microsoft Excel, including sorting and filtering.

Responsibilities

• Support US Talent Development Learning Operations activities.
• Manage administrative tasks and data entry requirements.
• Communicate with stakeholders regarding task status and requirements.

Skills

Customer service orientation

Microsoft Excel proficiency

Email etiquette

Tools

Microsoft PowerPoint

Zoom

Saba Meeting/Centra

Microsoft Teams

Job description

Services Support Associate II – Learning Operations

Deloitte Hyderabad Full-time Fresher Not Disclosed Posted 2 days ago

Company : Deloitte

Requisition code : 351078

Job Type : Full Time

Shift Timings : 2 PM to 11 PM

Location: Hyderabad

Position Summary

Are you an individual who is customer service oriented and enjoy providing service to internal clients in different countries?

The Learning Operations team in the US India office is a team of individuals that provide end to end learning administrative and backend operations support for Deloitte Member Firms across the globe.

At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your career growth and professional development.

As a Services Support Associate II on the Learning Operations team, you will be responsible for:

• Supporting US Talent Development Learning Operations for offshore clients, including training planning and delivery activities
• Managing administrative tasks, systems activities, and data entry requirements
• Communicating with stakeholders and team leads regarding task status, requirements, and deliverables
• Performing quality checks and submitting work with accuracy, completeness, and timeliness
• Demonstrating ownership, accountability, and prioritization while contributing to team and firm initiatives

The team

At Deloitte, our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals are committed to provide Quality of Service and ensure satisfaction of the clients by resolving their requests promptly.

Qualifications

Required:

• 0-5 years of experience in a learning operations or backend operations environment
• Experience supporting administrative tasks, systems activities, and data entry
• Proficiency in Microsoft Excel, including sorting, filtering, and removing duplicates
• Experience using business email and applying email etiquette

Preferred:

• Experience creating Microsoft PowerPoint presentations
• Experience using virtual platforms, including Zoom, Saba Meeting/Centra, and Microsoft Teams
• Experience handling cases or tickets
• Experience interacting with internal clients to understand and address requirements

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.