Services Specialist - Customer/Call Center Support

Baker Hughes Company; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Baker Hughes's Bently Nevada Remote Monitoring team in Pune, India, seeks a Services Specialist to perform remote monitoring of machinery and systems, review data, logs, and case portals, and prepare technical reports for customers.

You will collaborate with subject matter experts to resolve issues, log issues in the case management portal, and ensure work follows Bently Nevada guidelines. A strong engineering background and 6+ years in condition monitoring are required.

Qualifications

• Bachelor's degree in Engineering or related technical field.
• 6+ years in condition monitoring, ideally in customer-facing service delivery.
• ISO II/III vibration analysis certification required.
• Experience with system monitoring tools and rotating equipment.
• Proficient in MS Office; clear technical reporting.

Responsibilities

• Reviewing remote machinery and system notifications and assessing data to validate potential issues.
• Logging and tracking issues using the web-based case management portal.
• Producing technical exceptions and periodic reports for presentation to the customer.
• Collaborating and troubleshooting with Subject Matter Experts to resolve more complex issues.
• Executing work according to Bently Nevada guidelines.

Skills

Vibration analysis

Condition monitoring

Data interpretation

Technical report writing

Independent work

Communication skills

Education

Bachelor's degree in Engineering

ISO Category II/III Vibration Analysis Certification

Tools

System1

Cordant

ADRE

Job description

Services Specialist - Customer/Call Center Support Join our Baker Hughes Bently Nevada Remote Monitoring team!

The Bently Nevada Remote Monitoring & Diagnostic (RM&D) team are located strategically to provide machinery and monitoring system support to our customers worldwide.

The RM&D team connect to real-time diagnostic information from customer facilities such as power plants, refineries, petrochemical plants, wind farms and offshore oil & gas production assets.

Partner with the best The role will be based in Pune, India.

As a Services Specialist, you will carry out remote machinery and/or system-related monitoring activities, reviewing the available data (vibration, temperature and process) and Monitoring Systems (System1 & Cordant) to identify potential issues. You will also support by logging and tracking issues using the web-based case management portal and preparing technical reports as per customer requirements.

As a Remote Monitoring & Diagnostic Engineer, you will be responsible for:

• Reviewing remote machinery and system notifications and assessing associated data to validate potential issues.
• Logging and tracking issues using the web-based case management portal.
• Producing technical exceptions and periodic reports for presentation to the customer.
• Collaborating and troubleshooting with Subject Matter Experts to resolve more complex customer machinery and system-related issues.
• Executing work according to Bently Nevada guidelines.

Fuel your passion To be successful in this role you will:

• Bachelor's degree in Engineering or a related technical discipline.
• Minimum of 6+ years' experience in Condition Monitoring, preferably in a customer-facing service delivery role with experience in various plant like oil & gas, power etc.
• ISO Category II or III Vibration Analysis Certification is required.
• Proven experience monitoring a wide range of critical and balance-of-plant machinery, including equipment utilizing fluid film and rolling element bearings.
• Working knowledge of both online and offline condition monitoring systems and associated transducers.
• Knowledge of ADRE, System 1 or similar condition monitoring system.
• Strong knowledge of rotating and reciprocating machinery, including operating principles, process applications, and failure/malfunction behaviour.
• Ability to work independently with minimal supervision, effectively prioritize tasks, manage workload, and meet deadlines.
• Excellent written and verbal communication skills, with the ability to present technical concepts to both technical and non-technical stakeholders.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).

Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• The safety net of life insurance and disability programs
• Tailored financial programs.
• Additional elected or voluntary benefits

We believe in creating an environment of diversity and inclusion, without bias.

We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We're makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.

The Baker Hughes internal title for this role is: Services Specialist - Customer/Call Center Support At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient.

Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.