Services Manager - Customer Service Management

Baker Hughes Company; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Disability programs

Tailored financial programs

Wellbeing activities

Job summary

Baker Hughes in Bengaluru, India seeks a Services Manager for Customer Service Management to drive profitability, growth, and service excellence across the region.

You will align with regional sales to optimize coverage, lead complex service initiatives, and develop new offerings while maintaining a strong customer focus and team leadership across diverse functions.

Qualifications

• Bachelor’s degree in engineering or related field.
• At least 5 years of experience in Field Services.
• At least 3 years in a management role.
• Willingness to travel within the region.
• Experience in vibration technology is preferred.
• Strong business acumen and commercial savvy.
• Ability to manage in a dynamic environment.
• Strong customer service mindset.

Responsibilities

• Acts as P&L leader for India region and leads forecasting/reporting.
• Develops and executes growth strategies for services with pricing, financials and operational excellence.
• Works with regional sales leaders to ensure coverage and opportunities to meet orders plan.
• Builds strong long-term relationships with key customers in the region.
• Interacts with Services Director to review progress of growth initiatives and new service offerings.

Skills

Leadership

Communication

Team leadership

Customer service

Business acumen

Education

Bachelor’s in Engineering

Tools

Contracts tools

Quoting tools

Job description

Job Description Services Manager - Customer Service Management Join our Baker Hughes Team! Baker Hughes is a global energy technology company serving the oil and gas industry in more than 120 countries. The Commercial and Sales organization drives growth by building strong customer partnerships, marketing hydrocarbons, and offering integrated equipment and service solutions. Focusing on digital transformation and energy transition, the team leverages data-driven insights to optimize sales performance and maximize customer value. The BN India Customer Service Manager role demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long‑term planning, and contribute to the overall business strategy.

Partner with the best As a Services Manager, you will be responsible for:

• Financial forecasting and reporting and acts as P&L leader of India region


• Participate in development and lead the execution of the Benlty Nevada Services growth strategy taking into consideration the services pricing, financials and operational excellence


• Work closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for region


• Responsible for building strong long‑term relationships with specific customers within the region


• Interface regularly with the Services Director to review the progress of regional growth initiatives and participate in the development of new service offerings

Fuel your passion

To be successful in this role you will:

• Bachelor’s degree in engineering from an accredited university or college


• At least 5 additional years of experience in Field Services


• At least 3 years of experience in a management role


• Willingness and ability to travel within assigned region


• Have at least five years experience in the industry and vibration technology


• Strong business acumen and commercial savvy


• Ability to manage effectively in a dynamic and fast-paced environment


• Strong customer service mindset


• Effective team contributor and member


• Ability to energize teams through inclusiveness and connection with people


• Working knowledge of contract terms and conditions


• Familiarity with project labor and material quoting tools


• Ability to build trust by respecting the ideas and contributions of everyone


• Strong oral and written communication skills


• Strong interpersonal and leadership skills

Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well‑being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities


• Comprehensive private medical care options


• The safety net of life insurance and disability programs


• Tailored financial programs.


• Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Manager - Customer Service Management At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make oil and gas safer, cleaner, and more efficient. Our people are the trusted experts, relied on to solve customer challenges big and small. We invest in the health and well‑being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

We believe in creating an environment of diversity and inclusion, without bias. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We’re makers, inventors, and leaders who aren't afraid of the tough challenges. We believe pushing boundaries will help to lead the way for a new energy future.