Services Business Process and Capabilities Lead

Hewlett Packard Enterprise India Private Limited; Chennai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Hewlett Packard Enterprise India Private Limited is seeking a Services Business Process & Capabilities Lead to drive the Quote to Cash lifecycle with a focus on automation and AI-enabled processes.

The role requires 5+ years of related experience, strong leadership, and collaboration across global teams. The position is onsite in Chennai and offers growth in a dynamic IT services environment.

Qualifications

• 5+ years in Services Quote to Cash or related area.
• Experience with AI in operational processes is desirable.
• Understanding of IT and services industry and company offerings.
• Knowledge of end-to-end processes and routes to market.
• Experience leading teams and driving process improvements.
• Strong communication and collaboration skills.

Responsibilities

• Leads and sustains process, solution(s) and capabilities across the Services Quote to Cash lifecycle.
• Performs business analysis, identifies root causes, and recommends improvements.
• Collaborates with Global HPE Operations, CSLV, Sales and BUs on solutions and performance.
• Responsible for revenue and margin contribution of one solution or related set of processes.
• Develops business cases using customer requirements and demonstrates value of services.
• Develops business cases using partner requirements and demonstrates value of services.
• Leads key initiatives for operational or financial improvements.
• Partners with business and IT to develop capabilities while understanding software lifecycle.

Skills

AI in operations

Automation tools

IT & services knowledge

S4 & Salesforce tools

Process improvement

Project management

Communication

Leadership

Financial reporting tools

Change management

Education

Bachelor's degree or equivalent

Tools

Salesforce.com

S4 platform

CPQ

Renewtrak

Automation tools

Job description

Services Business Process & Capabilities Lead

This role has been designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do

• Leads and develops process, solution(s) and capabilities over entire Services Quote to Cash lifecycle.
• Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive process and platform improvements.
• Collaborates with Global HPE Operations functions, CSLV, Sales and Business Units on solutions, implementation and performance.
• Responsible for revenue and margin contribution of one solution or related set of processes and capabilities.
• Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value.
• Utilizes understanding of Services Partner business requirements to develop business case, validate the solution, and demonstrate services added value.
• Leads key business initiatives in support of operational or financial improvement.
• Understands software development lifecycle and works in partnership with business and IT to develop capabilities.

What you need to bring

Typically, 5+ years to establish proven track record in directly related Services Quote to Cash business. Typically, first level university degree or equivalent work experience; advanced degree is a plus. Knowledge and Skills: Exposure and understanding of Agentic and Generative AI use in Operational processes Exposure to development of automation tools using bots Moderate knowledge of IT and services industry knowledge of the company's organization, policies, services offerings, end to end processes, tools, and routes to market. General technical understanding of products and services General knowledge and experience with Services S4 platform and other boundary applications such as Services CPQ, Renewtrak, Salesforce.com Problem detection and analysis of root cause. Leads teams to achieve results. Proficiency with desktop applications and familiarity with financial reporting tools. Moderate level of planning, project management and change management skills. Proficiency with Process Improvement techniques. Good communication skills. Influence within same team and level.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here . Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india#operations

Job: Sales Operations

Job Level: Intermediate

Experience Level

Senior Level

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.