ServiceNow UX Developer

Takeda

Bengaluru

On-site

INR 1,800,000 - 2,400,000

Full time

3 days ago

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Job summary

You will collaborate with Platform Architects, Product Owners, Enterprise Architects, and stakeholders to deliver seamless, accessible, and high-performing user journeys across ITSM, HRSD, CSM, IRM, and SecOps, while ensuring governance, performance, and accessibility standards.

Qualifications

Minimum 8+ years in IT with 5+ years in ServiceNow UX development.
Expertise in UI Builder, Next Experience and Now Experience UI Framework.
Proficient in building accessible, responsive web interfaces across ITSM/HRSD/CSM modules.

Responsibilities

Define UX architecture and standards across ServiceNow platforms.
Develop modern interfaces using UI Builder, Employee Center Pro, and Service Portal.
Create reusable components with Now Experience Framework and ensure performance.
Incorporate AI capabilities (Now Assist, AI Search, Virtual Agent) into workflows.
Collaborate with Platform Architects and stakeholders for governance and design reviews.

Skills

UI Builder

Now Experience UI Framework

Employee Center Pro

Service Portal

JavaScript

HTML

CSS

REST APIs

AI capabilities (Now Assist)

AI Search

Virtual Agent

Accessibility (WCAG)

Agile methodologies

Education

ServiceNow CSA

ServiceNow CAD

ServiceNow UX/UI Builder certifications

Tools

UI Builder tooling

Now Experience Web Components

ServiceNow Studio

Job description

Job Description

Experience

8+ years (5+ years in ServiceNow UX / Front-end / Portal / UI Frameworks)

The Opportunity

We are seeking a ServiceNow UX Developer to lead the design and development of intuitive, scalable, and AI-enabled user experiences across the ServiceNow platform.

This role goes beyond UI development—you will define UX architecture, establish design standards, and drive adoption of modern ServiceNow experience frameworks such as UI Builder, Next Experience, Employee Center Pro, and AI-powered interfaces (Now Assist, Virtual Agent, AI Search).

You will collaborate with Platform Architects, Product Owners, Enterprise Architects, and business stakeholders to deliver seamless, accessible, and high-performing user journeys aligned with Takeda's digital and AI strategy.

Key Responsibilities

UX Architecture & Strategy

Define and drive enterprise UX strategy across ServiceNow.
Establish design standards, reusable UI patterns, and component libraries.
Advocate for user-first, OOTB-first, and accessibility-first design principles.
Partner with Enterprise Architecture and Platform Governance teams for UX alignment.
Present UX strategies and designs in architecture forums (EAC, platform councils).

UX Design & Development

Design and develop modern user interfaces using:
- UI Builder (Next Experience)
- Employee Center / Employee Center Pro
- Service Portal (legacy modernization where needed)
Build reusable components using Now Experience Framework (Web Components).
Create intuitive workflows, dashboards, and landing experiences.
Ensure consistent UX across modules (ITSM, HRSD, CSM, IRM, SecOps).
Optimize for performance, responsiveness, and cross-device compatibility.

AI-Driven User Experience

Integrate AI capabilities into UX:
- Now Assist (summarization, recommendations)
- AI Search and contextual results
- Virtual Agent conversational experiences
Design human-in-the-loop experiences for AI-assisted workflows.
Collaborate with AI and data teams to ensure responsible and explainable AI usage.
Continuously evaluate emerging AI UX capabilities within ServiceNow.

User Journey & Experience Optimization

Map end-to-end user journeys across services and workflows.
Identify friction points and drive UX improvements.
Use analytics and user feedback to continuously enhance experiences.
Drive adoption through intuitive design and reduced cognitive load.

Integration & Data Experience

Design UI experiences that integrate seamlessly with backend workflows and data.
Work with APIs, IntegrationHub, and data sources to enable real-time UI updates.
Ensure consistent data presentation across distributed systems.

Governance, Quality & Performance

Ensure UX solutions comply with:
- Accessibility standards (WCAG)
- Performance benchmarks
- Security and compliance requirements
Conduct UX reviews, code reviews, and design validations.
Support upgrades and ensure UI compatibility across releases.

Leadership & Mentorship

Provide technical leadership to UX developers and junior team members.
Define best practices and contribute to UX governance frameworks.
Act as a bridge between design, development, and architecture teams.

Required Skills & Qualifications

Technical Expertise

8+ years of overall IT experience.
5+ years of hands‑on ServiceNow UX development experience.
Deep expertise in:
- UI Builder (Next Experience Framework)
- Now Experience UI Framework (Web Components)
- Employee Center / Employee Center Pro
- Service Portal (legacy and migration strategies)
Strong proficiency in:
- JavaScript, HTML, CSS
- REST APIs and integrations
Experience with:
- Virtual Agent
- AI Search
- Now Assist capabilities
Understanding of:
- UX design principles and usability standards
- Accessibility (WCAG compliance)
- Responsive and mobile‑first design