ServiceNow-Service Now Architect - ITOM-Manager

EY; Dadri; On-site; INR 3,500,000 - 7,000,000; Full time

Benefits offered by this job

Supportive colleagues

Career development

Flexibility in role

Job summary

EY is seeking a ServiceNow ITOM Manager/Technical Architect to lead architecture and implementation of ITOM solutions including Discovery, Service Mapping, and Event Management. You will define scalable CMDB, governance, and data models, driving end-to-end ITOM strategy for global clients.

The role requires CSA and CIS Discovery/Service Mapping certifications, strong leadership, and collaboration across multiple teams.

Qualifications

• Bachelor's degree in CS, Engineering, or related field.
• Significant experience with ServiceNow ITOM architecture and implementations.
• ServiceNow CSA certification is mandatory.
• ServiceNow CIS Discovery/Service Mapping are mandatory.
• ITIL Foundation certification is preferred.

Responsibilities

• Lead architecture, design and implementation of ITOM solutions: Discovery, Service Mapping, Event Management, Cloud Management.
• Define scalable CMDB architecture, governance and data models.
• Drive end-to-end ITOM strategy aligned with enterprise IT operations and business goals.
• Architect event correlation, observability, and AIOps integrations.
• Lead Discovery implementation including MID Server, credentials, and troubleshooting.
• Drive integration architecture via REST/SOAP, IntegrationHub and third-party tools.
• Provide technical leadership and mentoring to teams.
• Collaborate with stakeholders to translate requirements into specs.
• Ensure platform governance, best practices, and security standards.

Skills

ServiceNow ITOM

CMDB data modeling

AIOps

REST/SOAP integrations

JavaScript

Glide scripting

IntegrationHub

Leadership

Communication

Education

Bachelor's degree in CS/Engineering

ServiceNow CSA certification

ServiceNow CIS Discovery/Service Mapping certification

ITIL Foundation certification

Tools

IntegrationHub

Splunk

Dynatrace

SolarWinds

ServiceNow platform

Job description

EY-ServiceNow Manager - ITOM Technical Architect

As part of our EY GDS-ServiceNow team, you will work to solve client problems using the ServiceNow platform, specifically focusing on IT Operations Management (ITOM). You will get an opportunity to work with a high-quality team and build innovative solutions that address complex enterprise challenges.

The opportunity

We are looking for a Technical Architect with expertise in ServiceNow ITOM architecture and implementation to join the EY GDS ServiceNow team. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in driving ITOM transformation and platform strategy for global clients.

Your key responsibilities

• Lead the architecture, design and implementation of ServiceNow ITOM solutions including Discovery, Service Mapping, Event Management, and Cloud Management
• Define and implement scalable CMDB architecture, governance frameworks, and data models
• Drive end-to-end ITOM strategy, aligning ServiceNow capabilities with enterprise IT operations and business goals
• Architect and deliver event correlation, observability, and AIOps solutions using ServiceNow Event Management and integrations
• Design and implement Service Mapping solutions for business services and applications
• Lead Discovery implementation, including MID Server setup, credential management, and troubleshooting
• Drive integration architecture using REST/SOAP APIs, IntegrationHub, and third-party monitoring tools
• Provide technical leadership and mentoring to development and implementation teams
• Collaborate with stakeholders to gather requirements and translate them into technical and architectural specifications
• Ensure adherence to platform best practices, governance, and security standards
• Support performance tuning, scalability optimization, and platform upgrades
• Drive DevOps and Agile delivery practices across ITOM implementations
• Conduct design reviews, code reviews, and architecture governance

Skills and attributes for success

• Strong expertise in ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, CMDB, Cloud Management
• Deep understanding of CMDB data modeling, CSDM framework, and data governance
• Experience in AIOps, event correlation, and monitoring tool integrations (e.g., Splunk, Dynatrace, SolarWinds)
• Knowledge of infrastructure technologies: servers, networks, cloud platforms (AWS, Azure, GCP)
• Strong JavaScript, Glide scripting, and ServiceNow platform development skills
• Experience with REST/SOAP integrations and IntegrationHub
• Strong problem‑solving, analytical, and communication skills

To qualify for the role, you must have

• Bachelors degree in computer science, Engineering, or related field
• Approximately 812 years of IT experience, with significant exposure to ServiceNow ITOM
• Proven experience as a Technical Architect or Lead in ServiceNow ITOM implementations
• ServiceNow CSA certification (mandatory)
• ServiceNow CIS Discovery / Service Mapping (mandatory)
• ITIL Foundation certification (preferred)

Ideally, you’ll also have

• Experience with CSDM adoption and enterprise CMDB strategy
• Exposure to multi‑cloud environments and cloud discovery
• Knowledge of latest ServiceNow releases and features

What we look for

• A team of people with strong technical expertise, consulting mindset, and innovation-driven approach
• Individuals passionate about digital transformation and IT operations modernization
• Ability to work in a collaborative, fast-paced global environment
• Strong leadership, stakeholder management, and communication skills

What working at EY offers

At EY, we offer an environment that encourages personal development through coaching, feedback, and a clear progression plan. You will be able to grow into a responsible role with challenging and stimulating assignments, and work within an interdisciplinary environment that values high quality and knowledge exchange.

• Support, coaching and feedback from engaging colleagues
• Opportunities to develop new skills and progress your career
• Freedom and flexibility to handle your role in a way that suits you