ServiceNow - Technical Consultant_Lead Developer

NTT DATA North America; India; On-site; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Competitive compensation

Certification support

Continuous learning

Job summary

NTT DATA is seeking a Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations. This on-site role requires deep technical expertise, strategic thinking, and a passion for digital transformation on the ServiceNow platform.

You will guide design, own integrations, and mentor teams across Case Management, Knowledge, and Onboarding, working with ERP/CRM systems. The ideal candidate has 8+ years in ServiceNow, CIS-CSM certification, and strong ITIL fundamentals.

Qualifications

• 8+ years of ServiceNow experience with 4+ years in CSM.
• Bachelor’s or Master’s degree in CS/IT or related field.
• Track record of enterprise ServiceNow implementations.

Responsibilities

• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture.
• Provide hands-on expertise across Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
• Architect integrations with CRM, ERP, and other systems using REST/SOAP APIs.

Skills

ServiceNow

CSM

JavaScript

GlideScript

Flow Designer

ServiceNow Studio

REST APIs

IntegrationHub

MID Server

ITIL

Education

Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field

Tools

REST/SOAP APIs

IntegrationHub

MID Server

ServiceNow Studio

Job description

Job Description:

ServiceNow Technical Consultant_Lead Developer

Location: On-site (as required)

Job Type: Full-Time

About the Role:

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Key Responsibilities:

• Lead design and delivery of scalable CSM solutions aligned with enterprise architecture and industry best practices.
• Provide strong hands-on expertise across CSM modules including Case Management, Knowledge Management, Entitlements, and Customer Onboarding.
• Strong knowledge of CSM data models, case lifecycle, and customer workflows.
• Architect and manage real-time integrations with CRM, finance systems, and third-party platforms
• Demonstrate proficiency in REST/SOAP APIs, IntegrationHub, MID Server, and integration workflows.
• Integrate ServiceNow with CRM systems, ERP platforms, financial systems, and external applications.
• Oversee interoperability and ensure seamless data flow across platforms.
• Apply working knowledge of ITSM processes (Incident, Problem, Change, Service Catalog) mapped to ITIL standards.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 8+ years of experience in ServiceNow and 4+ years of CSM experience.
• Proven track record of successful ServiceNow implementations in enterprise environments. - 2+ Years

Certifications (Required/Preferred):

Required: Should be CIS – CSM certified.

Skills & Competencies:

• Strong understanding of ServiceNow architecture and data model.
• Proficiency in JavaScript, GlideScript, Flow Designer, and ServiceNow Studio.
• Experience with Agile methodologies and DevOps practices.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Why Join Us?

• Work with a team of passionate ServiceNow experts.
• Opportunity to lead high-impact digital transformation projects.
• Competitive compensation and benefits.
• Continuous learning and certification support.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.