ServiceNow Technical Architect

Quadrafort Technologies; Dadri; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Quadrafort Technologies is seeking a Senior ServiceNow Platform / Solution Architect to lead the end-to-end design and execution of enterprise ServiceNow solutions. You will bridge business stakeholders and delivery teams, translating requirements into detailed LLDs and guiding governance and technical direction.

The role demands deep expertise in CMDB, UX, AI-driven use cases, SecOps and GRC, with a track record of delivering scalable, secure architectures and strong leadership across global

Qualifications

• 8+ years hands-on experience on the ServiceNow platform.
• Strong CMDB, CSDM, Discovery and Service Mapping expertise.
• Proven UX experience with UI Builder, Workspaces and Portal.
• Experience with Now Assist / AI-driven use cases.
• Knowledge of SecOps modules (VR, IR) and architecture design.
• Ability to translate high-level architecture into detailed LLDs.

Responsibilities

• Lead requirement discovery workshops with business and IT stakeholders.
• Translate business requirements into high- and low-level designs.
• Design scalable, secure ServiceNow architectures.
• Create detailed LLDS consumable by developers.
• Govern CMDB data model, discovery, and service mapping.
• Define UX standards using ServiceNow UI Framework.
• Architect SecOps solutions including VR/IR.
• Provide technical leadership to development teams.
• Ensure adherence to ServiceNow best practices.
• Support testing, deployment, and production readiness.
• Act as technical SPOC for complex initiatives.

Skills

ServiceNow

CMDB

CSDM

Discovery

Service Mapping

UX/UI Builder

AI use cases

SecOps

LLD design

Stakeholder mgmt

Tools

ServiceNow Certifications

ServiceNow Integrations

APIs

Job description

Quadrafort Technologies is a new-age technology partner built for enterprises that want to move faster, think smarter, and lead in an AI-driven world. Unlike traditional firms shaped by legacy processes and slow execution cycles, we are the Challengers - bold, fast, and precise in everything we do. Our approach is simple: deliver speed to value by combining deep domain expertise with AI-powered accelerators, intelligent automation, and data-driven insights. We embrace agile discovery and simplified execution, powered by AI and data-driven insights to deliver faster, smarter results. This enables us to focus on rapid execution, measurable impact, and continuous innovation - helping our clients build solutions that are not just scalable, but intelligent and future-ready. At our core, Quadrafort is about challenging the status quo, for our clients, and within our own teams. We operate in a culture that values ownership, agility, and merit, where ideas move quickly and impact is visible.

We are Quadrafort - where bold thinking meets intelligent execution.

We always Out Do & Out Shine

Role Summary:

We are looking for a Senior ServiceNow Platform / Solution Architect who can lead the end-to-end design and execution of enterprise ServiceNow solutions. The role requires

deep expertise across CMDB, UX, AI (Now Assist), SecOps and GRC with the ability to translate high-level architecture into detailed, executable low-level designs for

development teams.

The candidate will act as a bridge between business stakeholders and delivery teams, owning requirement discovery, solution design, governance, and technical direction.

Key Responsibilities:

• Lead requirement discovery workshops with business and IT stakeholders
• Translate business requirements into high-level and low-level solution designs
• Design scalable, secure, and maintainable ServiceNow architectures
• Create detailed technical design documents (LLDs) consumable by developers
• Drive CMDB architecture, data model, discovery, and service mapping
• Define and govern UX design standards using ServiceNow UI Framework / UI Builder
• Design and implement AI/Now Assist use cases aligned to business value
• Architect SecOps solutions including Vulnerability Response and Incident Response
• Provide technical leadership and guidance to development teams
• Ensure adherence to ServiceNow best practices, standards, and guardrails
• Support testing, deployment, and production readiness
• Act as a technical SPOC for complex initiatives and escalations

Must-Have Skills Experience:

• 8+ years of hands-on experience on ServiceNow platform
• Strong experience in CMDB, CSDM, Discovery, Service Mapping
• Proven expertise in ServiceNow UX (UI Builder, Workspaces, Portal)
• Experience with Now Assist / AI-driven use cases
• Solid understanding of SecOps modules (VR, IR, integrations) Architecture s Design
• Ability to convert high-level solution architecture into detailed LLDs
• Strong knowledge of ServiceNow data model, integrations, and APIs
• Experience defining platform governance, standards, and patterns
• Exposure to cloud strategies and enterprise IT landscapes Requirement s Stakeholder Management
• Proven experience in business requirement gathering
• Ability to translate business needs into technical solutions
• Strong experience working with global stakeholders

Good-to-Have Skills:

• Experience with ITSM, ESM, CSM implementations
• Knowledge of MB Cloud / enterprise cloud strategies
• Exposure to reporting s analytics integrations (e.g., data platforms)
• ServiceNow certifications (CSA, CIS, CAD - any relevant)

Soft Skills:

• Strong communication and storytelling skills
• Ability to influence without authority
• Structured, analytical, and solution-oriented mindset
• Comfortable working in ambiguous and fast-changing environments
• Mentoring mindset with ability to uplift junior architects and developers
• High level of ownership, accountability, and professionalism