ServiceNow SOMT architecture

Qloron Pvt Ltd; Gurugram District; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Qloron Pvt Ltd in India seeks an senior Solution Architect with deep ServiceNow SOMT and Telecom Service Management experience to design end-to-end architectures for Quote-to-Order, Order-to-Fulfillment, and related lifecycle processes.

The role requires integration design across SOMT, SPM, CRM, CPQ, Billing, ERP, and OSS/BSS, plus strong stakeholder communication and presales exposure. You will drive scalable, reusable solutions with best-practice alignment.

Qualifications

• 10+ years of IT/solution architecture experience.
• Strong hands-on ServiceNow experience, SOMT/Telecom Service Management.
• Proven design of telecom Quote-to-Order and Order-to-Cash/Order-to-Fulfillment solutions.
• Experience with MACD processes and telecom lifecycle management.
• Practical ServiceNow SPM experience including Projects, Tasks, Epics, milestones, and portfolio tracking.
• Ability to determine when to use standard SPM/SOMT vs. custom development.

Responsibilities

• Design end-to-end SOMT architecture for telecom/fiber services.
• Design Quote-to-Order, Order-to-Fulfillment, Provisioning, Billing, and Closure processes.
• Define data flows and integrations between SOMT, SPM, CRM, CPQ, Billing, ERP, and OSS/BSS.
• Create end-to-end solution architecture, functional architecture, and integration designs.
• Ensure solutions are scalable, reusable, and aligned with ServiceNow best practices.
• Communicate effectively with stakeholders and contribute to solutioning/presales.

Skills

ServiceNow SOMT

Telecom Service Management

Solution architecture

Stakeholder communication

Presales experience

Tools

CRM

CPQ

Billing systems

ERP

OSS/BSS

Job description

Design end-to-end ServiceNow SOMT architecture for telecom/fiber services.

Design Quote-to-Order, Order-to-Fulfillment, Provisioning, Billing, and Closure processes.

Design New Order and MACD (Move, Add, Change, Disconnect) lifecycle processes.

Define Product, Service, and Resource relationships across the telecom service lifecycle.

Design reusable and scalable telecom fulfillment patterns.

Define integrations with external systems such as CRM, CPQ, Billing, Inventory, Network/OSS, and ERP.

2. ServiceNow SPM Experience

Strong understanding of ServiceNow Strategic Portfolio Management (SPM) capabilities and how they can complement SOMT.

Design solutions using SPM Project/Project Portfolio Management capabilities for telecom implementation and delivery initiatives.

Experience with Project Charters, Projects, Tasks, Dependencies, Milestones, Planned vs. Actual Dates, and Project Status Tracking.

Ability to leverage SPM Epics and related functionality to manage business initiatives and delivery requirements.

Define the appropriate boundary between standard SPM capabilities and SOMT/custom extensions.

Experience integrating or aligning SOMT Order/Service lifecycle processes with SPM project and delivery management.

Recommend standard ServiceNow capabilities wherever possible while minimizing unnecessary customization.

Create end-to-end solution architecture, functional architecture, and integration designs.

Define data flows and integrations between SOMT, SPM, CRM, CPQ, Billing, OSS/BSS, ERP, and other enterprise systems.

Identify gaps between standard ServiceNow capabilities and business requirements and recommend appropriate solutions.

Ensure solutions are scalable, reusable, maintainable, and aligned with ServiceNow best practices.

Required Experience

10+ years of overall IT/solution architecture experience.

Strong hands-on experience with ServiceNow, particularly SOMT / Telecom Service Management.

Proven experience designing telecom/fiber Quote-to-Order and Order-to-Cash/Order-to-Fulfillment solutions.

Good experience with MACD processes and telecom product/service lifecycle management.

Practical experience with ServiceNow SPM, including Projects, Project Tasks, Dependencies, Milestones, Epics, and portfolio/project tracking.

Experience determining when to use standard SPM/SOMT functionality versus custom development.

Strong experience in ServiceNow integrations and enterprise architecture.

Excellent stakeholder communication and solutioning/presales experience