ServiceNow Solution Architect - SPM

NewRocket; India; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Professional development opportunities

Diverse and inclusive workplace

Job summary

A global technology service provider is seeking a ServiceNow SPM Solution Architect to interface with clients and manage ServiceNow applications. The ideal candidate will have significant experience in IT services and enterprise management tools, specifically on the ServiceNow platform. The role involves configuring solutions, leading workshops, and mentoring project team members. Competitive benefits and a commitment to diversity are part of the offering.

Qualifications

• 8-12 years of IT Services experience with proven architecture.
• Minimum 4 years work experience on the ServiceNow platform.
• 5+ years of leadership experience in Enterprise Management tools.

Responsibilities

• Interface with stakeholders to gather system requirements for SPM solutions.
• Configure SPM/ITAM ServiceNow applications focusing on Mobile App Engine.
• Conduct requirements gathering workshops with clients.

Skills

ServiceNow SPM/ITAM experience

Leadership experience

Client-facing consulting

ITIL V4 knowledge

Fast-paced adaptability

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Job description

Overview

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. We are hiring a ServiceNow SPM Solution Architect with Integrations experience.

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments.

We offer official ServiceNow training so you can achieve multiple certifications, set clear success expectations, and develop innovative solutions to achieve customer goals.

What You Will Be Doing

• As a ServiceNow Architect you will interface with end-users, IT teams and key stakeholders to gather systems requirements for SPM solutions.
• Strong experience with SPM processes and the ability to guide customers through understanding technical solutions to their business requirements.
• Conduct requirements gathering workshops with clients in both onsite and virtual environments.
• Configure and customize SPM/ITAM ServiceNow applications with focus on platform capabilities such as Mobile App Engine, UI Builder, Workspaces and Performance Analytics.
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
• Mentor project crew members by managing peer reviews and providing technical guidance.
• Experience with implementing ServiceNow modules (SPM, IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics).
• Creation of script-based Assignment and Approval rules, custom related lists, Access Control lists, UI Policy and client scripts.
• Experience with ServiceNow for custom application design and development.
• Create and execute development plans as appropriate to meeting changing needs and requirements.
• Knowledge of ITIL V4 processes and hands-on ITIL process implementation.
• Ability to plan and package ServiceNow platform solutions and accelerators.
• Presales Demo and Proof of Value for prospective customers.
• Conduct SPM/ITAM capability Requirements Analysis sessions and customer workshops.
• Design custom or product-based solutions based on ServiceNow applications.

What You Bring Along

• Experience with ServiceNow SPM/ITAM products.
• 8-12 years of IT Services and proven architecture experience.
• Minimum 4 years preferred work experience on the ServiceNow platform.
• 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow.
• 5+ years of client facing consulting experience.
• Passion in engineering science and technology, applying principles, techniques, procedures, and equipment to the design and production of managed services.
• Collaboration with customers to assess needs, meet quality standards for services, and evaluate customer satisfaction.
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Adapts quickly in a fast-paced environment.

Education

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience.

Certifications & Knowledge

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We are an equal opportunity employer and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, disability, medical condition, sexual orientation, pregnancy, citizenship, military or veteran status. For individuals with disabilities who would like to request an accommodation, please contact [e-mail].