ServiceNow Lead Engineer - ITOM

NewRocket; India; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Official ServiceNow training

Diverse and inclusive workplace

Equal opportunity employer

Job summary

A technology firm is hiring a ServiceNow Lead Engineer to oversee a team of software engineers focusing on IT Operations Management (ITOM). The role involves leading projects, mentoring staff, and ensuring quality software development practices. Candidates should have extensive experience with ServiceNow and demonstrate strong leadership skills. This position offers a dynamic work environment in India.

Qualifications

• 6–10 years of experience with ServiceNow products.
• 5+ years of leadership experience with IT Operations Management tools.
• 5+ years of client-facing consulting experience.

Responsibilities

• Gather systems requirements for ITOM.
• Guide customers through understanding technical solutions.
• Conduct requirements gathering workshops with clients.

Skills

ITOM

Leadership

Customer consulting

Technical solutions

Application development

Education

Four-year undergraduate degree in Computer Science or related field

Tools

ServiceNow

ITIL

Job description

Why Us

NewRocket is the AI‑first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human‑centered design, and enterprise‑grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure‑play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We go beyond workflows to create new kinds of experiences for our customers.

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Lead Engineer with ITOM. The Lead Engineer is responsible for leading, coaching and mentoring a team of Software Engineers who provide the development of project professional services for customers. The Engineer will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large‑scale, more complex professional services projects.

We provide support and guidance to get you up to speed on some of the most amazing projects. We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you to use your skills and experience to come up with innovative solutions to achieve customer goals.

What You Will Be Doing

• Interface with end‑users, IT teams and key stakeholders to gather systems requirements for ITOM
• Strong experience with ITOM and the ability to guide customers through understanding technical solutions to their business requirements
• Conduct requirements gathering workshops with clients in both onsite and virtual environments
• Configure and customize ServiceNow applications with a focus on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces and Performance Analytics
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report‑writing
• Mentor project crew members by managing peer reviews and providing technical guidance
• Experience with implementing ITOM
• Create script‑based assignment and approval rules, custom related lists, access control lists, UI policies and client scripts
• Experience with ServiceNow for custom application design and development
• Create and execute development plans as appropriate to meeting changing needs and requirements
• Knowledge of ITIL V4 processes and hands‑on experience with ITIL process implementation
• Ability to plan and package ServiceNow platform solutions and accelerators

What You Bring Along

• 6–10 years of experience with ServiceNow products
• 5+ years of leadership level experience with IT Operations Management tools such as ServiceNow
• 5+ years of client‑facing consulting experience
• Passion for engineering science and technology; applying principles, techniques, procedures, and equipment to the design and production of managed services
• Collaboration with customers and excitement for customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction
• Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources
• Adapts quickly in a fast‑paced environment

Education

• A four‑year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience

Certifications & Knowledge

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency certifications as well as module accreditations.

Preferred certifications:

• ITIL Foundation
• ServiceNow CSA and CAD

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal‑opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [e-mail].

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