ServiceNow Solution Architect Manager

EY; Chennai; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

EY ServiceNow – Manager role involves configuring and customizing ServiceNow, building end-to-end workflows, and integrating systems. You will gather business requirements, translate them into technical specs, and drive automation using Orchestration and web services.

A CSA certification plus CIS, and ITIL knowledge are highly valued. You’ll work in EY GDS ServiceNow, contributing to innovative projects for diverse clients, with opportunities to lead multi-disciplinary teams across geographies.

Qualifications

• 7 to 12 years of experience in a development role.
• ServiceNow CSA certification plus CIS is mandatory.
• ITIL foundations certification a plus.
• Experience with SDLC, JIRA or equivalent tool to maintain stories.

Responsibilities

• Configuration/Customization of the ServiceNow system, including creation workflows.
• Builds service request fulfilment workflows from customer requirements.
• Perform integrations and automation using Orchestration, Web Services, SOAP calls.
• Gather specifications from business departments and deliver a compliant product/release.
• Load, manipulate and maintain data between ServiceNow and other systems.
• Develop dashboards, home pages, and analytics data collectors.

Skills

ServiceNow

JavaScript

HTML

AngularJS

SDLC

JIRA

ITSM

ITOM

AI/Gen AI

Education

Bachelor's degree in Computer/Engineering/Science

Tools

ServiceNow

Orchestration

Web Services

SOAP

JIRA

TFS

Job description

Servicenow-Servicenow Solution Architect-Manager At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY-ServiceNow – Manager As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem. The opportunity We’re looking for Senior with expertise in ServiceNow Implementation to join the EYD GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.

Your key responsibilities

• Performs Configuration/Customization of the ServiceNow system, including creation workflows Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
• Uses scripting tools and Service Now functionality to automate rote tasks Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
• Gathers specifications from the business departments and delivers a product/release that meets the needs presented.
• Interprets business and functional requirements and develops technical specifications documentation Load, manipulate and maintain data between Service-now and other systems as needed
• Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
• Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases Performs system and integration testing with sample and live data.

Skills and attributes for success

• Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure
• Disciplined Agile Delivery software release build/deploy processes
• Integrating with internal and external applications and systems JavaScript, HTML, Angular JS and good web design practices Service Portal implementation experience Implementation experience on any of the following applications like HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, UI Builder.
• Implementation experience on Performance Analytics.
• Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

To qualify for the role, you must have College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences Approximately 7 to 12 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period ServiceNow CSA certification plus any CIS is mandatory ITIL foundations certification a plus Ideally, you’ll also have Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories. Knowledge about ServiceNow’s latest version’s features.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries

What working at EY offers

At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange.

Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.