Lead ServiceNow Developer

EY; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

EY is seeking a Lead Developer with ServiceNow expertise to join our global ServiceNow practice. You will lead implementation and transformation projects for diverse clients, delivering scalable, value-driven solutions.

Key duties include configuring and customizing ServiceNow, building workflows, automating processes, integrating systems, and creating dashboards. A 7–10 year development background, CSA certification, ITIL knowledge, and experience with JIRA or TFS are required.

Qualifications

• 7–10 years of experience in a development role
• College degree in related technology field or equivalent
• CSA certification + CIS is mandatory; ITIL foundations a plus
• Experience in SDLC and using tools like JIRA or TFS to manage stories
• Knowledge of ServiceNow latest features and modules (FSO, HRSD, GRC, ITSM, ITOM, etc.)

Responsibilities

• Configures and customizes the ServiceNow system, including creation of workflows
• Builds service request fulfilment workflows from customer requirements
• Automates repetitive tasks using scripting and ServiceNow capabilities
• Performs integrations and process automation using Orchestration and Web Services
• Gathers specifications from business units and delivers compliant releases
• Develops technical specifications and documents mapping business requirements
• Loads and maintains data between ServiceNow and other systems
• Creates dashboards, home pages, and analytics data collectors
• Analyzes user stories and enhances system capabilities to address constraints
• Conducts system and integration testing with sample and live data

Skills

JavaScript

Angular JS

Web design

Agile Delivery

Problem solving

Communication

Education

Bachelor's degree in Computer/Engineering/Science

CSA certification (ServiceNow)

ITIL Foundations

Tools

ServiceNow

JIRA

TFS

Job description

ServiceNow-ServiceNow -Lead Developer-Manager At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

We’re looking for Lead Developer with expertise in ServiceNow – Implementation, Transformation to join the ServiceNow practise. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.

Your key responsibilities

• Performs Configuration/Customization of the ServiceNow system, including creation workflows
• Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc.
• Uses scripting tools and Service Now functionality to automate rote tasks
• Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
• Gathers specifications from the business departments and delivers a product/release that meets the needs presented.
• Interprets business and functional requirements and develops technical specifications documentation
• Load, manipulate and maintain data between Service-now and other systems as needed
• Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
• Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases
• Performs system and integration testing with sample and live data

Skills and attributes for success

• Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure
• Disciplined Agile Delivery software release build/deploy processes
• Integrating with internal and external applications and systems
• JavaScript, HTML, Angular JS and good web design practices
• Service Portal implementation experience
• Implementation experience on any of the following applications like FSO & Custom Scope, HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, UI Builder.
• Implementation experience on Performance Analytics.
• Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

To qualify for the role

To qualify for the role, you must have College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences Approximately 7 to 10 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period ServiceNow CSA certification plus any CIS is mandatory ITIL foundations certification a plus Ideally, you’ll also have Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories. Knowledge about ServiceNow’s latest version’s features.

What we look for

A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.