ServiceNow Platform Engineer-Assistant Director

EY; Ernakulam; On-site; INR 2,800,000 - 4,600,000; Full time

Job summary

EY seeks a ServiceNow Platform Engineer - Assistant Director to lead design, development, implementation, and ongoing maintenance of the ServiceNow platform. The role emphasizes scalable, secure solutions with strong governance, integrations, and automation across ITSM, HRSD, ITOM, and more.

The ideal candidate will drive platform upgrades, ensure security and performance, and collaborate with stakeholders to translate business needs into scalable ServiceNow solutions.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field.
• 5+ years of hands-on experience with the ServiceNow platform.
• Understanding of ITIL processes and IT Service Management concepts.

Responsibilities

• Administer and maintain the ServiceNow platform across development, test, and production environments.
• Configure ITSM, HRSD, ITOM, SPM, Employee Center, custom applications and domain separation.
• Design workflows, Flow Designer solutions, catalog items, business rules, UI policies, client scripts, and UI actions.
• Develop and maintain Script Includes, REST/SOAP integrations, and custom applications.
• Implement RBAC/ACLs and support platform governance and upgrade activities.

Skills

ServiceNow platform

ITIL concepts

Platform governance

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

ServiceNow

Job description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Title

ServiceNow Platform Engineer - Assistant Director

Job Summary

We are seeking a skilled and motivated ServiceNow Platform Engineer to support the design, development, implementation, and ongoing maintenance of the ServiceNow platform. The ideal candidate will have strong expertise in ServiceNow administration, configuration, development, integrations, and platform governance, ensuring scalable, secure, and high-performing solutions that meet business requirements.

Key Responsibilities

Platform Engineering & Administration

• Administer and maintain the ServiceNow platform across development, test, and production environments.
• Configure and support platform modules including ITSM, HRSD, ITOM, SPM,Employee Center, custom applications and domain separation.
• Ensure platform stability, performance, availability, and security.
• Monitor system health and proactively resolve platform issues.

Development & Configuration

• Design and develop workflows, Flow Designer solutions, catalog items, business rules, UI policies, client scripts, and UI actions.
• Develop and maintain Script Includes, REST/SOAP integrations, and custom applications where required.
• Hands-on experience in ServiceNow AI solutions.
• Implement ServiceNow best practices while minimizing customization.
• Support deployment activities using Update Sets and CI/CD pipelines.

Integrations

• Design and implement integrations with enterprise systems using REST APIs, Integration Hub, MID Servers, and Import Sets.
• Troubleshoot integration failures and optimize data synchronization processes.
• Work with third-party vendors and internal teams to support system integrations.

Governance & Security

• Implement role-based access controls (RBAC), ACLs, and security best practices.
• Support platform governance processes, architecture reviews, and compliance requirements.
• Ensure solutions align with ServiceNow and organizational standards.

Continuous Improvement

• Identify opportunities to improve automation, user experience, and operational efficiency.
• Evaluate new ServiceNow features and recommend adoption strategies.
• Participate in platform upgrade planning, testing, and remediation activities.

Stakeholder Collaboration

• Work closely with business stakeholders, architects, product owners, and development teams.
• Translate business requirements into scalable ServiceNow solutions.
• Provide technical guidance and support to project teams.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 5+ years of hands-on experience with the ServiceNow platform.
• Understanding of ITIL processes and IT Service Management concepts.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Certified Implementation Specialist certifications (ITSM, HRSD, ITOM, CSM, etc.).
• Experience working in large enterprise or global environments.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.