ServiceNow-ServiceNow -Lead Developer-Manager

EY; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

EY is seeking a Lead Developer with ServiceNow expertise in Bengaluru to drive implementation and transformation within the ServiceNow practice. You will configure and customize the platform, build service workflows, and automate tasks using scripting and integrations.

You will collaborate with business teams to define requirements, deliver technical specifications, and ensure releases meet needs. The role requires CSA certification and CIS, plus 7–10 years of development experience and a

Qualifications

• College degree in related technology field or comparable experience.
• 7–10 years of development experience with progression in responsibilities.
• ServiceNow CSA certification and CIS certification are mandatory.

Responsibilities

• Performs Configuration/Customization of the ServiceNow system and creates workflows.
• Builds service request fulfilment workflows from requirements using workflows, UI actions, client scripts, and business rules.
• Automates tasks using scripting tools and ServiceNow features.
• Performs integrations and process automation using Orchestration, Web Services, SOAP calls, etc.
• Gathers specifications and delivers a compliant product/release with documented technical specs.
• Loads and maintains data between ServiceNow and other systems as needed.
• Develops dashboards, home pages, and analytics reports; collaborates with business to meet needs.
• Analyzes user stories to improve system capabilities and automate workflows.
• Performs system and integration testing with sample and live data.

Skills

Active Directory/LDAP integration

Agile Delivery

System integration

ServiceNow ITSM

Performance Analytics

AI/ML/IoT/Blockchain

CSA certification

CIS certification

JIRA

TFS

Education

College degree in Computer/Engineering/Science or related field

Tools

JIRA

TFS

SDLC tooling

Job description

ServiceNow-ServiceNow -Lead Developer-Manager

Other locations: Primary Location Only

Requisition ID: 1751079

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

We’re looking for Lead Developer with expertise in ServiceNow – Implementation, Transformation to join the ServiceNow practise. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.

Your key responsibilities

• Performs Configuration/Customization of the ServiceNow system, including creation workflows
• Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc
• Uses scripting tools and Service Now functionality to automate rote tasks
• Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.
• Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation
• Load, manipulate and maintain data between Service-now and other systems as needed
• Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
• Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases
• Performs system and integration testing with sample and live data

Skills and attributes for success

• Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure
• Disciplined Agile Delivery software release build/deploy processes
• Integrating with internal and external applications and systems
• Implementation experience on any of the following applications like FSO & Custom Scope, HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, UI Builder.
• Implementation experience on Performance Analytics.
• Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
• Approximately 7 to 10 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
• ServiceNow CSA certification plus any CIS is mandatory

Ideally, you’ll also have

• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
• Knowledge about ServiceNow’s latest version’s features.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

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Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.