ServiceNow Solution Architect

Johnson Johnson; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Johnson & Johnson Corporate Business Technology in Bengaluru seeks a technically strong Product Owner to lead ServiceNow initiatives across HRSD and Source to Pay (S2P). You will partner with Global Services, HR, IT, and Procurement to drive backlog, define user stories, and align solutions with business strategies.

You will oversee end-to-end delivery, guide developers and SI partners, and ensure timely, high-quality deployments across global services.

Responsibilities

• Guides development teams using in-depth knowledge of ServiceNow, HRSD, S2P and Employee Center modules.
• Architects scalable, secure solutions on the ServiceNow platform to meet business needs.
• Designs integrations between ServiceNow and other enterprise systems for seamless data flow.
• Leads with IT delivery team on backlog prioritization and configuration efforts.
• Owns ServiceNow HRSD and S2P product backlogs within SMT program.

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Bangalore, Karnataka, India

Job Description:

At Johnson & Johnson Corporate Business Technology, we power J&J employees with technology to shape the future of healthcare. While serving as strategic problem solvers and innovators, we collaborate as trusted allies with leaders and partners across corporate functions, sectors, and regions, aligning business strategies with technology solutions against outcomes that matter. Through Expert Services and end-to-end product management we deliver exceptional user experiences as we simplify, strengthen, and automate the technologies employees use to get their jobs done. In CBT, we know we've done our job when the boundaries between CBT and our partners blur and we deliver as ONE DIVERSE & UNITED TEAM with corporate functions including Human Resources, Finance, Global Services, Procurement, Legal, Health Care Compliance, Privacy, Corporate Affairs, Engineering & Property Services and Global Security.

As digital leaders, we shape J&J to lead in digital technology - savvy and capable of fulfilling its promise. The technology we are responsible for delivering fuels J&J as we strive to change the trajectory of health for humanity.

Leading the delivery and support of the ServiceNow Platform, supporting key capabilities which enable the HR, Procurement and Finance global services with focus on the Employee Experience. You will lead the daily execution and delivery from start to completion - including deadlines, achievements, communication, and processes and keep deployments on track. As a solutions architect, your key focus will be designing and delivering technology solutions to the business, working closely with business and technology partners to prioritize critical implementation dates. You will be the technical lead focusing on development technical and product owner relationships, driving an agile delivery team, and develop/maintain product roadmaps. You should have good technical team leadership qualities and experience, as well as excellent business partnering, and interpersonal skills. As a Technical Product Owner (TPO), you will take end-to-end ownership of the ServiceNow SMT (Service Management Transformation) products and initiatives and collaborate with and influences a broad range of multi-disciplinary teams such as Software Developers, Business SMEs, QA, Testers, and Analysts.

If you have previous experience in product and software development, implementation of ServiceNow enterprise platform, software integrations, naturally curious, have a drive for technology, comfortable with ambiguity, leading complex relationships, and influencing other senior peers in other groups, bringing an excellent consulting and long-term planning insights, and are passionate about improving our employee's lives,

Responsibilities

• Technical Guidance and Collaboration: Utilize in-depth knowledge of the ServiceNow platform, particularly in HRSD, S2P and Employee Center modules, to guide development teams.
• Design, architect, and implement scalable, robust, and secure solutions on the ServiceNow platform to meet the organization's business requirements and align with ServiceNow best practices.
• Design and implement integrations between ServiceNow and other enterprise systems ensuring seamless data flow and interoperability.
• Collaborate closely with developers, administrators, and SI partners to implement and configure solutions.
• Lead strategy, backlog prioritization, and configuration efforts alongside the IT delivery team.
• Product Ownership and Backlog Management: Take ownership of the ServiceNow HRSD and Procurement Operations (S2P - Source to Pay) products backlogs within the SMT (Service Management Transformation) Program.
• Prioritize features and define user stories in alignment with HR service delivery and S2P Procurement Operations strategies.
• Collaborate with Global Services (GS), HR, IT, and Procurement stakeholders to gather requirements and fee