Sr Mgr SCM Technical Support

Johnson & Johnson Innovation; Bengaluru; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

Johnson & Johnson Innovation in Bengaluru seeks a Sr Manager to lead Strategic Capacity Management within the Integrated Business Management group. You will own OMP, CDL and reporting, and partner with IT, Digital & Data Science teams to enable scalable decision support for the business.

You will drive capacity planning, model enhancements, and develop an AI agent to automate insights, working closely with SCM leads and LRPP processes to unlock profitable growth across the portfolio.

Qualifications

• Experience in OMP implementation and configuration.
• Experience with Solver understanding.
• AI agent building experience preferred.
• Industry experience with supply chain functions.
• Strong analytical and cross-functional collaboration skills.

Responsibilities

• Own and maintain OMP, CDL, and Reporting components.
• Support SCM model updates and class of models; optimize performance.
• Run models on business demand and provide Solver support.
• Own cloud/CDL asset management and access controls.
• Develop and maintain Power BI dashboards and documentation.
• Lead AI agent project, including SOPs and boundaries to limit hallucination.

Skills

OMP implementation

OMP configuration

OMP Solver understanding

AI agent building experience

Supply chain domain knowledge

Analytical reasoning

Cross-functional collaboration

Leadership

Performance measurement

Product development

Project management

Strategic thinking

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

People Leader

All Job Posting Locations:

Bangalore, Karnataka, India

Job Description:

The role:

Johnson & Johnson MedTech is hiring a Sr Manager, to support the Strategic Capacity Management function (SCM) within the Integrated Business Management organization (IBM), and in future also oversee support for any Long-Range Portfolio Plan (LRPP) technical requirements.

The LRPP / SCM function’s goal is to enable profitable growth, by providing the business with a view of how brand mix will change, and why; how growth will impact capacity, and what bottlenecks exist in the supply chain that require resolution via investment or process improvement.

This individual will own all technical aspects of the function, including OMP, CDL and Reporting. In addition, the role is expected to train and own our own AI agent, that will allow to serve the business at scale.

The role will have the SCM business leads as key customers, and will report directly into the LRPP/SCM Process owner.

Other key stakeholders include J&J IT, Digital & Data Science, OMP and other strategic partners.

Key responsibilities:

OMP: 90% of time

• OMP SCM Admin
  • Setup / Configuration of user profiles
  • PAK file update coordination with JJT
  • Enhancement backlog owner
  • Managing Vendor POs / engagements
  • Interface with IT for network/hardware topics
• SCM Model Support
  • Interface with SCM BU Leads to understand business requirements
  • Model updates to already created models
  • Model optimization: cleanup and simplify existing models to improve speed
  • Model creation: Translate SCM BU leads data and conceptual models, into working OMP scenarios
  • Running Models: support business demand by running models upon business request.
  • Provide Solver support - troubleshooting

Cloud - CDL: 2% time

• Act as Asset owner, managing access requests and ensuring asset management compliance.
• Own new requirements or new table addition
• Manage any change or request with CDL team

Reporting:

• Own and maintain technical documentation
• Ensuring PowerBI is up to date for any new model request (publish results to server)
• Maintain access to authorized users
• Build any new dashboard, by leveraging Power Query expertise

AI Agent:

• Foundation
  • Ensure robust documentation is structured, comprehensive, and complete
  • Create SOPs to guide the response of standard process questions
  • Create boundaries to limit agent hallucination
• Product owner
  • Leverage prompt engineering to have this AI agent be a proxy
• Validation
  • Establish confidence KPI for AI Agent.
  • Drive continuous improvement to increase confidence in base data model

Required:

• OMP Implementation / configuration expertise
• OMP Solver understanding

Preferred:

• AI agent building experience
• Industry experience with supply chain function

Required Skills:

Preferred Skills:

• Analytical Reasoning
• Consulting
• Cost Management
• Creating Purpose
• Cross-Functional Collaboration
• Developing Others
• Human-Computer Interaction (HCI)
• Inclusive Leadership
• Leadership
• Performance Measurement
• Product Development
• Product Strategies
• Project Management Methodology (PMM)
• Research and Development
• Software Development Management
• Strategic Supply Chain Management
• Team Management