ServiceNow Senior Tester

EY; Thiruvananthapuram; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

EY is seeking a ServiceNow Senior Tester to join as Supervising Associate. You will lead automated ATF testing, perform manual exploration, and ensure high-quality ServiceNow implementations across ITSM, ITBM, HRSD, CMDB, and Discovery.

You will collaborate with agile teams, mentor testers, and drive testing strategies for large data sets and upgrades, leveraging Azure DevOps and SharePoint in a dynamic, diverse environment.

Qualifications

• 8+ years testing ServiceNow modules (ITSM, ITBM, HRSD, CMDB, Discovery).
• Lead end-to-end testing for ServiceNow upgrades.
• Automated ATF scripts: development, maintenance, execution.
• Manual exploratory testing for new stories and regressions.
• Strong knowledge of ServiceNow modules and processes.

Responsibilities

• Develop, maintain, and execute ATF scripts for ServiceNow.
• Conduct manual exploratory testing for new user stories and regressions.
• Design test cases based on ServiceNow modules and processes.
• Collaborate with Agile teams to integrate testing in sprints.
• Troubleshoot and resolve issues in ServiceNow apps.
• Manage testing strategies with large data sets and complex implementations.
• Utilize various testing techniques and tools.
• Lead and mentor testing team members.

Skills

ServiceNow ATF

Manual testing

Agile

Troubleshooting

Large data sets

Test planning

Mentoring/leadership

Tools

Azure DevOps

SharePoint

Job description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

Are you ready to take your career to the next level? Join us at EY as a CBS ServiceNow Senior Tester – Supervising Associate, where you’ll be part of a dynamic team that shapes the future of technology and innovation. This is not just a job; it’s an opportunity to make a real impact in a globally connected organization that values your contributions and empowers you to grow. If you’re looking for a role that challenges you, offers variety, and allows you to solve complex problems, then this is the perfect fit for you!

Your Key Responsibilities

As ServiceNow Senior Tester you will play a crucial role in ensuring the quality and performance of our ServiceNow Platform.

• Develop, maintain, and execute automated test scripts using ServiceNow Automated Test Framework (ATF) to ensure robust and reliable application performance.
• Conduct manual exploratory testing for new user stories and regression testing cycles to identify defects and ensure quality deliverables.
• Apply strong technical and functional knowledge of ServiceNow modules and business processes to design effective test cases and scenarios.
• Collaborate closely with Agile development teams to integrate testing activities within Agile sprints and deliver continuous feedback.
• Troubleshoot and resolve issues within ServiceNow applications, leveraging deep understanding of platform capabilities and configurations.
• Manage and execute testing strategies involving large data sets and complex ServiceNow implementations, ensuring comprehensive coverage and performance.
• Utilize various testing techniques and tools to enhance test effectiveness and efficiency, adapting to project needs and evolving requirements.
• Lead and mentor testing team members, fostering a culture of quality and continuous improvement within the testing practice.

Skills And Attributes For Success

We are looking for someone who is not only skilled but also passionate about technology and quality assurance. The ideal candidate will possess:

• Essential Skills: Must have experience developing, maintaining and executing test scripts using ServiceNow ATF. Ability to execute manual exploratory tests for new user stories and regression cycles. Should have strong technical and functional understanding of ServiceNow modules and processes. Experience in Agile development methodology. Excellent troubleshooting skills in ServiceNow applications. Comfortable handling huge data sets and device testing strategy for complex ServiceNow implementations. You should be comfortable working with various testing techniques and tools.
• Ideal Qualities: Ability to learn and adapt quickly in a fast‑paced environment, proactive mindset, excellent communication skills, and the ability to collaborate effectively with diverse teams. You should be detail‑oriented and able to think critically to solve complex problems.

To qualify for the role, you must have

• Minimum of 8 years of experience in testing ServiceNow modules, including ITSM, ITBM, HRSD, CMDB, and Discovery.
• Proven experience leading end‑to‑end testing for ServiceNow family upgrades, including patch upgrades, ensuring seamless transitions and minimal disruptions.
• Demonstrated expertise in leading testing efforts for ServiceNow enhancements and greenfield implementations, delivering high‑quality solutions.
• Hands‑on experience developing, maintaining, and executing automated test scripts using ServiceNow Automated Test Framework (ATF).
• Strong ability to perform manual exploratory testing for new user stories and regression cycles.
• Solid technical and functional understanding of ServiceNow modules and business processes.
• Experience testing Gen AI / Agentic AI solutions within ServiceNow or related platforms.
• Comfortable working with large data sets and devising testing strategies for complex ServiceNow implementations.
• Excellent troubleshooting skills to diagnose and resolve issues within ServiceNow applications.
• Familiarity with Agile development methodology as well as Waterfall project management approaches.
• Strong communication skills with the ability to present information clearly and effectively to both technical and non‑technical stakeholders.
• Proficiency in utilizing various testing techniques and tools to enhance test coverage and efficiency.

Ideally, you’ll also be familiar with the following

• Azure DevOps, Sharepoint

What We Look For

• A proactive approach to personal and professional development.
• The ability to adapt to diverse working environments and cultures.
• ServiceNow certifications

What We Offer You

At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.

Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.