ServiceNow SAM/HAM Developer – SAM Pro & HAM Pro

Teamware Solutions; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Teamware Solutions Inc. seeks an experienced ServiceNow SAM/HAM Developer with 5-7 years of experience to configure and develop SAM and HAM capabilities, translate requirements into scalable technical solutions, and support data onboarding and integrations.

The role entails collaborating with solution architects, asset-process owners, and distributed delivery teams. You will design, build, test, and deploy asset-management solutions, create dashboards, and ensure production stability while

Qualifications

• 5-7 years of hands-on ServiceNow development and implementation experience.
• Strong hands-on experience with SAM Pro and HAM Pro.
• Good understanding of IT asset-management processes for hardware and software lifecycles.
• Experience with software models, entitlement management, discovery normalization, and reconciliation.
• Experience with high‑performance, agile, or operating skills.

Responsibilities

• Design, configure, develop and enhance SAM/HAM solutions using ServiceNow Pro modules.
• Configure end-to-end asset lifecycle processes (hardware and software).
• Develop integrations via REST/SOAP APIs, IntegrationHub and MID Server.
• Support data onboarding from discovery, procurement, endpoint management, HR, finance and vendors.
• Build reports and dashboards for inventory, compliance, lifecycle, reclamation and optimization.
• Follow ServiceNow development standards and prepare design documents and release notes.

Skills

ServiceNow development

SAM Pro

HAM Pro

IT asset management

Agile delivery

REST/SOAP APIs

Tools

IntegrationHub

MID Server

ServiceNow Discovery

Flow Designer

Job description

We are looking for an experienced ServiceNow Software Asset Management (SAM) and Hardware Asset Management (HAM) Developer with 5-7 years of overall ServiceNow experience and strong hands-on experience implementing and enhancing enterprise asset-management solutions.

The resource will configure and develop SAM and HAM capabilities, translate functional requirements into scalable technical solutions, support integrations and data onboarding, and contribute across design, build, testing, deployment and production stabilization. The candidate should work independently with solution architects, asset-management process owners, functional consultants and distributed delivery teams.

Key Responsibilities

• Design, configure, develop and enhance solutions using ServiceNow Software Asset Management Professional (SAM Pro) and Hardware Asset Management Professional (HAM Pro).
• Configure end-to-end hardware and software asset lifecycle processes, including request, receipt, inventory, deployment, transfer, stock management, retirement and disposal.
• Configure software asset processes including entitlement management, software models, discovery normalization, reconciliation, compliance positions, remediation and optimization workflows.
• Configure hardware asset models, model categories, stockrooms, transfer orders, asset states/substates, inventory controls and refresh/retirement workflows.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer flows/subflows, ACLs, notifications, scheduled jobs, Import Sets and Transform Maps.
• Configure and enhance Asset Management Workspace and related forms, lists, dashboards and user experiences.
• Support software and hardware data onboarding from discovery, procurement, endpoint-management, HR, finance and vendor sources.
• Develop and support integrations using REST/SOAP APIs, IntegrationHub and MID Server where applicable.
• Support integration and data alignment with CMDB, Discovery, Service Mapping, procurement and contract-management processes.
• Configure software-product and hardware-product models, normalization rules and data-quality controls.
• Build reports and dashboards for inventory, compliance, lifecycle status, reclamation, normalization, spend and optimization-related outcomes.
• Perform troubleshooting, root-cause analysis and sustainable remediation of functional and technical issues.
• Create unit-test evidence and support system integration testing, user acceptance testing and production validation.
• Follow ServiceNow development standards and promote changes across instances using approved release mechanisms.
• Prepare technical designs, configuration documentation, deployment instructions and release notes.

Mandatory Skills and Experience

• 5-7 years of hands-on ServiceNow development and implementation experience.
• Strong hands-on implementation experience with ServiceNow SAM Pro and/or HAM Pro; experience across both is strongly preferred.
• Good understanding of IT asset-management processes covering hardware and software lifecycle management.
• Experience with software models, entitlement management, software models, discovery normalization, reconciliation, compliance positions and security standards.
• Experience with hardware asset lifecycle, configuration cutoff, compliance, release of all data.”
• Experience with high‑performance, agile, or operating skills.
• Other specialized skills.

Preferred / Good‑to‑Have Skills

• Experience with ServiceNow Discovery and software‑installation data used by SAM.
• Experience with Service Graph Connectors, endpoint‑management tools or software‑distribution integrations.
• Exposure to procurement, contract management, vendor management and financial management processes.
• Experience with software‑publisher content, product‑use rights and complex license metrics.
• Experience with SaaS license management, software usage, reclamation and optimization.
• Experience with mobile asset receiving, inventory or stockroom processes.
• Performance Analytics experience for asset‑management KPIs.
• Experience supporting ServiceNow upgrades and remediation of customizations.
• Experience working in Agile/Scrum delivery models.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist - Software Asset Management.
• ServiceNow Certified Implementation Specialist - Hardware Asset Management.
• Other relevant ServiceNow implementation certifications or accreditations.

Certifications are preferred and should complement demonstrable hands‑on SAM/HAM implementation experience.