Servicenow Practice Manager

Wilco Source; Hyderabad, Chennai, Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Wilco Source, a CitiusTech Company, seeks a seasoned ServiceNow Practice Head/Lead to drive growth, presales, and governance. You will lead customer engagements, shape transformation roadmaps, and mentor a cross-functional team across ServiceNow domains.

The ideal candidate has 12+ years in IT, 5+ years in ServiceNow leadership or presales, and a proven record in solution architecture and business development. Hyderabad-based role with a 2-day hybrid work arrangement.

Qualifications

• 12+ years of overall IT experience.
• 5+ years in ServiceNow Practice Leadership, Solutioning, or Presales.
• Strong experience in customer-facing consulting and solution architecture.
• Proven track record in ServiceNow implementation and business development.

Responsibilities

• Lead ServiceNow practice growth, capability development, and team mentoring.
• Drive presales activities including RFP/RFI responses, solution design, effort estimation, and client presentations.
• Conduct discovery workshops and define ServiceNow transformation roadmaps.
• Support sales teams in opportunity identification and deal closure.
• Provide delivery governance and ensure solution quality across engagements.
• Build and maintain relationships with customers and ServiceNow stakeholders.

Skills

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITAM

ServiceNow HRSD

ServiceNow CSM

ServiceNow SPM

Presales

Solution Architecture

RFP/RFI/RFQ Management

Team Leadership

Delivery Governance

Stakeholder Management

Tools

CMDB

Discovery

Service Portal

Integration Hub

ITIL

Job description

Dear Candidate,

Greeting from Wilco Source at a CitiusTech Company!

Position : ServiceNow Practice Head / Lead (Presales)

Job Type: Fulltime

Shift Time: 3pm to 1am IST

Experience: 12+ Years
Location: Hyderabad (2-days Hybrid)

Role Summary

Seeking an experienced ServiceNow Practice Head / Lead to drive practice growth, presales, solutioning, capability development, and delivery governance. The ideal candidate will lead customer engagements, support business development, and provide strategic direction for ServiceNow implementations.

Key Responsibilities

• Lead ServiceNow practice growth, capability development, and team mentoring.
• Drive presales activities including RFP/RFI responses, solution design, effort estimation, and client presentations.
• Conduct discovery workshops and define ServiceNow transformation roadmaps.
• Support sales teams in opportunity identification and deal closure.
• Provide delivery governance and ensure solution quality across engagements.
• Build and maintain relationships with customers and ServiceNow stakeholders.

Required Skills

• ServiceNow ITSM, ITOM, ITAM, HRSD, CSM, SPM
• CMDB, Discovery, Service Portal, Integration Hub
• Presales & Solution Architecture
• RFP/RFI/RFQ Management
• ServiceNow Implementations & Transformations
• ITIL Framework
• Stakeholder & Practice Management
• Team Leadership & Delivery Governance

Preferred Certifications

• ServiceNow CSA
• ServiceNow CIS (Any Module)
• ServiceNow CAD
• ITIL Foundation

Mandatory Requirements

• 12+ years of overall IT experience.
• 5+ years in ServiceNow Practice Leadership, Solutioning, or Presales.
• Strong experience in customer-facing consulting and solution architecture.
• Proven track record in ServiceNow implementation and business development.