ServiceNow Practice Leader- India

NewRocket; India; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

NewRocket seeks a Practice Leader to oversee its global ServiceNow delivery practice, driving growth, profitability, and a high-performance team. You will own strategic execution, partner with executives, and steer the delivery roadmap across regions with a focus on value realization for clients.

You will coach leaders, align with enablement efforts, and shape governance for sustainable delivery. This role emphasizes collaboration, innovation, and customer-first outcomes.

Qualifications

• Proven P&L and growth leadership experience.
• Experience growing global delivery practices.
• Strong collaboration with executives and stakeholders.

Responsibilities

• Lead and grow practice area globally in support of company objectives.
• Develop monthly plans and weekly forecasts including backlog, staffing demand, and revenue.
• Own the practice's talent strategy and recruitment in partnership with Talent Attraction.
• Provide coaching and mentoring and cross-training opportunities for team members.
• Engage with ServiceNow Partner Enablement and collaborate on solutions strategy.
• Lead the development of foundational marketing and sales materials and approve SOWs.
• Assess and mitigate delivery risk to drive client satisfaction.

Skills

P&L capabilities

Leadership

Stakeholder management

Strategic thinking

Risk management

Communication (written & verbal)

Coaching & mentoring

Job description

Why Us NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust-AI that delivers lasting business value. We # GoBeyondWorkflows to create new kinds of experiences for our customers. Come join our Crew! Our Approach to Work At NewRocket , people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams. We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Overall Job Summary

The Practice Leader is responsible for leading the overall practice and oversees a global team of Delivery practitioners. The Practice Leader is the "General Manager" of the practice and has profit and loss (P&L) accountability for the practice. The main responsibilities are to grow the practice's global business portfolio per company objectives set by the Chief Delivery Officer (CDO) and/or Chief Executive Officer (CEO) and NewRocket 's go to market strategy set by the Chief Solutions Officer. The Practice Leader will execute on this strategy by driving new business, innovation, and industrialization of the practice's delivery services that aligns with the corporate strategic plan. This role is also vital to the ongoing development, coaching and exemplification of our ExCITE values across all team members to create enduring success/relationships with all Customers, each other and our internal/external partners.

Key Job Responsibilities and Accountabilities:

1. Practice Management
   1. Lead and grow practice area globally in support of company objectives, specific to the practice portfolio's revenue, profitability (delivered margin), resource billable utilization, and resource retention and hiring
   2. Develop monthly plans and weekly forecasts including backlog, committed and projected staffing demand, billable utilization, and revenue to successfully meet annual business plan
2. Talent Management
   1. Responsible for overall practice talent strategy-collaborate with Talent Attraction on new hire strategy and recruitment
   2. Partner with Talent Enablement to develop and mobilize learning & enablement plans, and new hire onboarding
   3. Provide coaching and mentoring and cross training opportunities for team members in an inclusive environment
   4. Accountable for the practice's ServiceNow certification strategy, own the major/ minor strategy for the practice, and collaborate with Talent Enablement to execute on the certification strategy
3. ServiceNow Partner Enablement
   1. Engage with ServiceNow Partner Enablement peer leader to drive engagement and priorities, and develop action plan to activate ServiceNow and NewRocket teams
   2. Collaborate with Chief Solutions Officer on SN Partner Enablement and solutions strategy
4. Strategic Sales
   1. Provide sales support on deals working with Sales/Pre-Sales to scope, estimate, propose, and execute SoWs within parameters of set company deal structures and guidelines. Collaborate with Delivery Governance to execute pursuit QA (PQA) risk assessments and mitigate risk
   2. Lead the development of foundational marketing and sales materials
   3. Approve and sign statements of work (SOWs) for the practice
5. Risk Management:
   1. Assess and mitigate risk on delivery engagements to drive client satisfaction.
   2. Collaborate with Delivery Governance & Delivery Capability Leaders to conduct delivery QA (DQA) risk assessments, to proactively develop and manage risk mitigation plans and/or escalations that require get-to-green plans

Skills, Knowledge, and Abilities:

1. Results-driven, objective, and growth-oriented
2. Proven P&L capabilities and experience
3. Demonstrated leadership capabilities
4. Ability to build strong collaborative relationships with clients, business partners, and key stakeholders
5. Ability to assess and mitigate risk
6. Strong strategic thinking and problem-solving skills: ability to simplify complex situations
7. Strong written and verbal communication skills with ability to communicate with all organizational levels
8. Strong coaching and mentoring skills with ability to motivate team members.
9. E