Servicenow ITAM Admin

Quess IT Solutions; Hyderabad, Chennai District, Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Quess IT Solutions is seeking a skilled ServiceNow ITAM Administrator to manage HAM, SAM and overall IT asset programs in Hyderabad. You will handle user access, workflows, and platform health, collaborating with cross-functional teams to ensure reliability.

You will support upgrades, incident resolution, and governance, while onboarding entitlements in SAM Pro and maintaining CMDB data quality. Experience with ITIL processes and Jira for ITAM activities is preferred.

Qualifications

• Experience administering ServiceNow ITAM modules (HAM, SAM, IT Asset Management).
• Strong knowledge of ITIL-aligned incident, change, and governance processes.
• Ability to administer workflows, upgrades, and integrations.

Responsibilities

• Administer and support ITAM HAM, SAM, and ITAM modules.
• Manage users, roles, groups, and access controls.
• Support platform upgrades, testing, and release management.
• Provide L2/L3 support for ITAM.
• Coordinate patches and upgrades; maintain documentation.
• Collaborate with developers, architects, and stakeholders.
• Onboard entitlements in SAM Pro; support testing and UAT.
• Ensure CMDB data quality and resolve incidents.

Skills

ServiceNow ITAM

HAM Pro

SAM Pro

ITIL processes

Education

ServiceNow CSA certification

CIS-ITAM certification

Tools

Jira

Job description

ServiceNow ITAM Administrator Responsibilities

Platform Administration

• Administer and support ServiceNow IT Asset Management (ITAM) modules, including Hardware Asset Management (HAM), Software Asset Management (SAM) and Asset Management.
• Manage users, roles, groups, permissions, and access controls.
• Administer workflows, business rules, notifications, and integrations.
• Support platform upgrades, testing, and release management.
• Manage software normalization and reconciliation processes.
• Provide Level 2/Level 3 support for ServiceNow ITAM application.
• Identify CMDB data quality gaps and work with respective team to get them fixed
• Investigate and resolve incidents, service requests, and defects.
• Perform root cause analysis for recurring issues.
• Manage platform health, performance, and stability.
• Coordinate patches, fixes, and upgrades.
• Maintain system documentation, support procedures, and knowledge articles.
• Perform routine maintenance and housekeeping activities.
• Configure and deploy ITAM enhancements.
• Support testing, UAT, and production releases.
• Collaborate with developers, architects, and business stakeholders.

Service Management

• Manage incidents, problems, changes, and releases.
• Onboard entitlements in SAM Pro
• Participate in CAB and governance forums.
• Ensure compliance with ITIL processes.

Stakeholder Engagement

• Act as the primary contact for ITAM platform support.
• Work closely with Asset Managers, SAM Analysts, Procurement, Security, and Technology teams.
• Provide user training and guidance on ITAM processes and capabilities.
• Jira tool maintenance for ITAM activities.

Need to have service now technical knowledge specifically SAM Pro and HAM pro module knowledge. (ServiceNow CSA / CIS-ITAM certification)