ServiceNow Engineer

IG Group; Bengaluru; Hybrid; INR 900,000 - 1,100,000; Full time

Benefits offered by this job

Mentoring opportunities

Career progression

Volunteer time off

Job summary

IG Group is seeking a ServiceNow Engineer to support, develop and maintain ITSM, HRSD and ITOM/Discovery. You will improve workflows and integrate the platform with MS Teams and other tools while aligning with evolving business needs.

The role emphasizes collaboration, continuous improvement, and applying best practices to deliver scalable, secure ServiceNow solutions for a global fintech environment.

Qualifications

• 3-5 years of ServiceNow core applications experience (ITSM, HRSD, ITOM, Discovery & Event Management).
• Proficient in client/server scripting and REST/SOAP integrations.
• Web tech stack includes HTML, CSS, JavaScript, Angular/Bootstrap for UI work.
• Strong CMDB/CSDM understanding for discovery and orchestration.
• Experience moving configurations to out-of-the-box modules.
• MID Server installation, upgrades and troubleshooting.
• Integrations with MS Teams, JIRA, Workday, PagerDuty, OpsGenie, Gitlab, IIQ.
• Continuous improvement, upgrades, SLAs, and platform maintenance.
• Mentorship and collaborative teamwork.
• Nice-to-have: CSA, CAD, CIS-DF, CIS-DISCO, CIS-SM.
• Desirable SQL/JavaScript, LDAP, SSO, SLAs, Performance Analytics, ITIL/ITSM knowledge.

Responsibilities

• Support, develop and maintain core ServiceNow applications (ITSM, HRSD, ITOM, Discovery).
• Enhance existing processes and address operational challenges on the platform.
• Lead integrations with MS Teams and other tools to optimize workflows.
• Identify opportunities for best practices and ongoing process improvement.

Skills

ServiceNow ITSM

HRSD

ITOM

Scripting

APIs

REST

SOAP

CMDB

Discovery

Web tech

MID Server

Integration

ITIL

Tools

MS Teams

JIRA

Workday

PagerDuty

OpsGenie

Gitlab

IIQ

LDAP

SSO

Job description

So, who are we?

IG is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof.

Job Title

ServiceNow Engineer

Job Description

So, who are we?

IG is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions – built on scale, trust, and proof.

We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next. Join us at IG – the future gets built here.

Your role in the ServiceNow Team

As a member of the ServiceNow Team, you will play a pivotal role in supporting, developing and maintaining core applications like ITSM (IT Service Management), HRSD (HR Service Delivery) & ITOM/Discovery modules.

The role will involve enhancing the platform's functionality with existing processes and addressing any operational challenges. The individual will also lead efforts to integrate the platform with tools like MS Teams and explore new modules to further optimize workflows and improve service delivery across the organization.

In addition to providing technical expertise and collaboration, the team member will actively be identifying opportunities to implement best practices and contribute to continuous improvement efforts, ensuring the platform is aligned with evolving business needs.

Who we’re looking for?

You’re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You’re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas and lead the way in creating inspiring experiences for our clients and everyone around you.

What you'll need for this role?

• ServiceNow Expertise: 3 - 5 years of experience of ServiceNow core applications (ITSM, HRSD, ITOM, Discovery & Event Management), including expertise in configuring workflows and flow designers, developing and analyzing reports, leveraging Performance Analytics for data-driven insights and experience building and working with Service Portals & Employee Center.
• Scripting & APIs (Not limited to): Proficiency in client-side and server-side scripting, including developing and maintaining business rules, script actions, script includes, and scripted REST endpoints. Strong understanding of ServiceNow's client and server APIs to extend platform functionalities effectively. Demonstrated experience integrating ServiceNow with external platforms using REST, SOAP, FTP, and other protocols, focusing on delivering scalable, secure, and efficient solutions.
• Web Technologies: Comprehensive experience with web technologies, including Bootstrap, Angular, HTML, CSS, JavaScript, XML, REST, and SOAP, to design and enhance ServiceNow's user interfaces, portals, and custom applications. Proven ability to leverage these technologies for seamless integrations, responsive designs, and optimized performance, ensuring a superior user experience
• CMDB & Discovery: Strong understanding of CSDM and should be able to map the capabilities with the existing CMDB and its hierarchy of CMDB tables to facilitate discovery & orchestration of IT infrastructure, hardware & software CIs.
• Module Expertise: Experience transitioning custom configurations to standard out-of-the-box (OOTB) modules, ensuring alignment with ServiceNow best practices and maintaining platform stability. Ability to analyze and map unique business requirements to OOTB functionalities, minimizing customizations and leveraging native ServiceNow capabilities to drive efficiency and scalability.
• Hands‑on expertise in MID Server Installation, Upgrades & Troubleshooting.
• Integration Experience: Proven ability to integrate ServiceNow with other platforms and other in-house monitoring tools and applications via flow designers, web services and OOTB plugins and configurations. (Ex - MS Teams, JIRA, Workday, PagerDuty, OpsGenie, Gitlab, IIQ)
• Continuous Improvement & Platform Maintenance: Ability to support and develop new features, maintain platform functionality, carry out annual ServiceNow upgrades, and troubleshoot technical/process issues reported by process governors or end users adhering to stringent SLAs and have a strong focus on ongoing process optimization and ensuring seamless integration across various modules.
• Mentorship & Team Collaboration: Experience mentoring junior team members through knowledge sharing, guiding them in best practices and providing constructive feedback to support growth.
• Certification Expectations (Nice to have): ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist - Data Foundations (CIS-DF), ServiceNow Certified Implementation Specialist - Discovery & Service Mapping (CIS-DISCO) / (CIS-SM)
• Desirable Skills: Advanced knowledge of SQL and JavaScript to support database queries and customizations. Hands‑on implementation experience with LDAP, SSO, SLAs, and Performance Analytics reports to enhance platform usability and operational efficiency. Strong ITIL/ITSM knowledge to align processes with industry standards and optimize platform performance.
• Project Management: Thorough understanding of SDLC (Agile / Waterfall) and must have demonstrated ability to manage competing priorities, coordinate with stakeholders and ensure timely delivery.

How We Work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

Learn more about the Perks here!

Join us for this exciting journey.

Number of openings

1