ServiceNow Engineer

IG Infotech; Bengaluru; Hybrid; INR 1,000,000 - 1,600,000; Full time

Benefits offered by this job

Tailored development programs

Mentoring opportunities

Clear career progression

Extra time off for volunteering

Job summary

IG Infotech, a leading fintech company, is seeking a ServiceNow Engineer to support and enhance core ServiceNow applications. This hybrid role requires expertise in ServiceNow and involves leading integration efforts with tools such as MS Teams.

The ideal candidate will have 3–5 years of experience with ServiceNow applications, including skills in scripting and web technologies. The company offers tailored development programs and mentoring opportunities.

Qualifications

• 3–5 years of experience with core ServiceNow applications.
• Proficiency in client-side and server-side scripting.
• Experience integrating ServiceNow with external platforms.

Responsibilities

• Support, develop, and maintain core ServiceNow applications.
• Enhance platform functionality and address operational challenges.
• Lead integration efforts with tools like MS Teams.

Skills

ServiceNow Expertise

Scripting & APIs

Integration Experience

Web Technologies

CMDB & Discovery

Module Expertise

MID Server

Continuous Improvement

Mentorship

SQL

Education

ServiceNow Certifications (CSA, CAD, CIS-DF, etc.)

Tools

MS Teams

JIRA

Workday

PagerDuty

Gitlab

IIQ

Job description

Overview

Job Title: ServiceNow Engineer

IG is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions. We focus on scale, trust, and continuous improvement, offering a platform to solve genuinely complex problems with the technology and resources to tackle them properly.

Responsibilities

• Support, develop, and maintain core ServiceNow applications (ITSM, HRSD, ITOM/Discovery).
• Enhance platform functionality with existing processes and address operational challenges.
• Lead efforts to integrate the platform with tools like MS Teams and explore new modules to optimize workflows and improve service delivery.
• Identify opportunities to implement best practices and contribute to continuous improvement, ensuring alignment with evolving business needs.

Qualifications and Experience

• ServiceNow Expertise: 3–5 years of experience with core applications (ITSM, HRSD, ITOM, Discovery & Event Management), including configuring workflows and flow designers, developing and analyzing reports, leveraging Performance Analytics, and experience with Service Portals & Employee Center.
• Scripting & APIs: Proficiency in client-side and server-side scripting, business rules, script actions, script includes, and scripted REST endpoints; strong understanding of ServiceNow client and server APIs.
• Integration Experience: Experience integrating ServiceNow with external platforms using REST, SOAP, FTP, and other protocols for scalable, secure solutions.
• Web Technologies: Experience with Bootstrap, Angular, HTML, CSS, JavaScript, XML, REST, and SOAP to design and enhance ServiceNow UIs, portals, and custom applications.
• CMDB & Discovery: Understanding of CSDM and mapping capabilities to the CMDB hierarchy for discovery and orchestration of IT infrastructure, hardware, and software CIs.
• Module Expertise: Ability to transition custom configurations to standard out-of-the-box modules while maintaining platform stability and leveraging native ServiceNow capabilities.
• MID Server: Hands-on expertise in MID Server installation, upgrades, and troubleshooting.
• Integration Experience with tools and platforms (e.g., MS Teams, JIRA, Workday, PagerDuty, OpsGenie, Gitlab, IIQ) via flow designers, web services, and OOTB configurations.
• Continuous Improvement & Platform Maintenance: Support and develop features, perform annual upgrades, troubleshoot issues, and optimize processes with adherence to SLAs.
• Mentorship & Team Collaboration: Experience mentoring junior team members and promoting knowledge sharing.
• Desirable Certifications: CSA, CAD, CIS-DF, CIS-DISCO, CIS-SM.
• Desirable Skills: SQL and JavaScript proficiency; LDAP, SSO, SLAs, and Performance Analytics; ITIL/ITSM knowledge; SDLC knowledge (Agile/Waterfall).

How we work

Hybrid working model with 3 days in the office. We follow a thoughtful approach to ways of working and focus on high performance, learning, and career satisfaction.

Perks

Tailored development programs, mentoring opportunities with leaders, clear career progression, networking through committees and clubs, and extra time off for volunteering and community work.

Operational Details

Number of openings: 1

Company overview: IG Group is a FTSE 100 fintech operating across five continents, serving over 1.3m customers and handling billions of dollars in transactions — built on scale, trust, and proof. The organization supports a curious and forward-thinking mindset and provides a platform to define what comes next.