Technical Account Manager

NetApp, Inc.; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

NetApp, Inc. in Bengaluru seeks a Technical Account Manager (TAM) Technical Analyst who blends strong relationship skills with technical expertise to deliver high-value service to customers and cross-functional teams, aiming to maximize NetApp solution value and minimize disruption to operations.

The TAM works with customers and sales teams to provide expert data analysis, strategic planning, and best-practice recommendations, while maintaining accurate customer install-base records and leading

Qualifications

• 5-8 years of relevant experience preferred.
• Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field required.
• Prior experience in a Support role, preferably with a customer success background.

Responsibilities

• Generate, analyze, and report customer data from various enterprise sources.
• Provide informed strategic planning, storage support best practices and upgrade advice.
• Understand customers' environment and apply NetApp knowledge to improve the overall support experience.
• Maintain customer install base information in NetApp system of record up to date.
• Partner with lead TAM to conduct regular operational service reviews and provide customer-tailored best practice recommendations.
• Consult to mitigate risks and ensure stability of the NetApp Solution.
• Influence customers to adopt best practices by tracking remediation actions.
• Identify opportunities to improve and enhance technical analysis and representation of customer recommendations.
• Manage special projects as assigned by management to meet customer and cross-functional team needs.

Skills

Excellent written and verbal comms

Time management under pressure

Education

Bachelor of Science in Computer Science or Electrical Engineering

Tools

Microsoft Office

Excel

PowerPoint

Job description

Job Summary

The Technical Account Manager (TAM) Technical Analyst combines strong relationship and technical competencies to deliver the highest level of service to internal and cross functional teams and the end customer, with the aim to realize the maximum value of their NetApp solution and minimize disruption to the customer’s operations.

Essential Functions

The TAM Technical Analysts work with NetApp customers and Account/Sales Teams, by providing expertise in the following areas:

• Responsible for generating, analyzing, and reporting customer data from various enterprise sources.
• Provide informed strategic planning, storage support best practices and upgrade advice.
• Understands the customers' environment and apply NetApp knowledge to improve the overall support experience.
• Maintain customer install base information in NetApp system of record up to date.
• As needed, partner with lead TAM to conduct regular operational service reviews and provide customer-tailored best practice recommendations.
• Through a combination of expertise, analytics, tools and a deep understanding of customers' operating environment, TAM consults and provides deliverables aimed atmitigating risks and ensuring stability of the NetApp Solution.
• The TAM Technical Analyst influences customers to adopt best-practices by regular tracking of preventative remediation actions derived from recommendations.
• Identify opportunities to improve and enhance technical analysis and representation of customer recommendations.
• Manage special projects as assigned by management to meet customer and cross-functional team needs.

Job Requirements

Excellent written and verbal communication skills

• Work hour requirements dependent on customer time zone alignment.
• Strong Microsoft Office skills (Excel, PowerPoint …)
• Proven ability to manage complex, high-pressure situations, staying focused on the right priority and effectively handle time-management.
• In-depth technical knowledge in Storage and/or Virtualization Technology or the ability to quickly acquire this knowledge. NCDA certification or ability to obtain a plus.
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment.
• Understand technical risks and supportability parameters.
• Able to influence and drive actions with customers (influence, negotiate), able to independently prepare and deliver TAM Service Review Meetings under the guidance of the lead TAM.
• Able to work as buddy for new hires, coach on standard job tasks.
• Able to participate and contribute in cross-functional teams and subject matter expert teams.
• Able to participate/contribute to initiatives and training to develop an area of specialization

Education

• 5-8 years of relevant experience is preferred.
• A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field experience is required.
• Prior experience in a Support role, preferably with a customer success background would be desired.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.