ServiceNow Developer (HRSD)(Dev+QA)

Fresenius Medical Care; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

Fresenius Medical Care Bengaluru is seeking a Jr. ServiceNow HRSD Developer to join the Enterprise Tools team and support the HRSD implementation. This hands-on role involves configuration, development, data migration support, and QA across HRSD modules, under Sr. Developer guidance.

You will participate in sprint cycles, collaborate with HR process owners, and help maintain platform quality through testing and UAT activities.

Qualifications

• 2+ years of ServiceNow development or administration in an enterprise setting.
• Solid knowledge of JavaScript, GlideScript, Business Rules, Client Scripts, UI Policies, and Flow Designer basics.
• Exposure to HRSD or HR Service Management within ServiceNow.
• Familiarity with ServiceNow portal/Employee Center configuration (Service Portal or EC Pro).
• Understanding of ACLs, User Criteria, and groups.
• Experience working in Agile or sprint-based delivery teams.
• Ability to execute well-defined configuration tasks from functional specs with minimal rework.
• Detail-oriented, with strong documentation and sprint-tracking habits.

Responsibilities

• Execute assigned configuration and development tasks within HRSD modules under Sr. Developer direction.
• Assist Case Management configuration: categories, templates, rules, SLAs, and field/form layouts.
• Support Employee Center Pro configuration: portal setup, widget layout, taxonomy, and content.
• Assist HR Agent Workspace configuration: workspace list, form layout, and branding alignment.
• Support EDM: document type config, advanced form templates, and bulk import staging.
• Assist Knowledge Management: KB setup, workflows, article import, and SharePoint integration.
• Contribute to Universal Requests: service configurations, state mappings, and record producers.
• Support localization and internationalization efforts for HRSD.

Skills

JavaScript

GlideScript

Business Rules

Client Scripts

UI Policies

Flow Designer

Tools

Service Portal

EC Pro

Workday integration

Job description

About the Role

We are looking for a Jr. ServiceNow HRSD Developer to join FME's Enterprise Tools team and support our HRSD implementation alongside the HRSD Team. This is a hands-on development and configuration role where you will contribute to building and testing HRSD capabilities, assist with data migration and integration support tasks, and help maintain platform quality through the sprint cycles and UAT. Post-implementation.

Fresenius Medical Care is a global leader in renal care products and services, dedicated to improving patient quality of life. Our Enterprise Tools team owns the ServiceNow platform and is undertaking a major HRSD implementation to replace the legacy Dovetail case management system with a modern, scalable, employee-centric HR service delivery platform.

The HRSD program covers: Case Management, Employee Relations, Employee Center Pro, HR Agent Workspace, Employee Document Management (replacing PeopleDoc and OnBase), Knowledge Management (with SharePoint external source), Universal Requests, Workday HCM integration, Internationalization (3 languages), Dynamic Translations, Data Migration from Dovetail, and OCM.

Key Responsibilities

• Execute assigned configuration and development tasks within HRSD modules — Case Management, Employee Relations, Employee Center Pro, HR Agent Workspace, EDM, Knowledge Management, and Universal Requests — under Sr. Developer direction.

• Assist with Case Management configuration: Topic Categories, Topic Details, Templates, Assignment Rules, SLAs, custom fields, form/list layouts, and standard Notifications.

• Support Employee Center Pro configuration: portal record setup, widget layout, audience configuration, taxonomy, and content creation (banners, announcements, quick links, calendar schedules).

• Assist HR Agent Workspace configuration: workspace list setup, form layout adjustments, and branding alignment with EC portal.

• Support Employee Document Management: Document Type and Security Policy configuration, Advanced Forms template builds (low/medium complexity), and Bulk Import staging and validation.

• Assist with Knowledge Management: Knowledge Base and Category setup, workflow configuration, article import, and SharePoint external source configuration under Sr. guidance.

• Contribute to Universal Requests configuration: Service Set, Assignment Groups, Service Configurations, State Mappings, and Record Producer build.

• Support Internationalization: assist with localization property setup, field/label export preparation, and import of translated values.

• Build Flow Designer flows, Business Rules, Client Scripts, and UI Policies for assigned user stories; submit for Sr. Developer code review before promotion.

Testing, Migration & Quality

• Execute unit testing on all assigned configurations and document results against sprint acceptance criteria.

• Assist in building and running ATF test scripts for HRSD configurations.

• Support data migration activities: assist with Dovetail case migration template validation, field mapping review, and import staging/validation under Sr. Developer oversight.

• Assist with EDM Bulk Document Import staging: validate file sizes, naming conventions, and metadata from PeopleDoc and OnBase source systems.

• Log, track, and retest defects during UAT cycles; assist Sr. Developer with defect remediation tasks.

• Maintain configuration documentation, sprint notes, and technical runbook updates.

Collaboration

• Participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives as an active team contributor.

• Respond to support requests from HR process owners and platform users; elevate to Sr. Developer as needed.

• Assist with update set preparation and environment promotions (Dev → Test → Prod)

• Actively apply feedback from code reviews and seek opportunities to deepen HRSD platform expertise.

Required Qualifications

• 2+ years of ServiceNow development or administration experience in an enterprise environment.

• Working knowledge of JavaScript, GlideScript, Business Rules, Client Scripts, UI Policies, and Flow Designer basics.

• Exposure to HRSD or HR Service Management within ServiceNow — coursework, certification, or hands-on experience.

• Familiarity with ServiceNow portal/Employee Center configuration (Service Portal or EC Pro).

• Understanding of ServiceNow role-based access control (ACLs, User Criteria, groups).

• Experience working within Agile or sprint-based delivery teams.

• Ability to execute well-defined configuration tasks from functional specifications with minimal rework.

• Detail-oriented; comfortable with documentation requirements and sprint-based deliverable tracking.

• Collaborative, growth-oriented mindset; receptive to mentorship and code review feedback.

Preferred Qualifications

• Hands-on experience with any HRSD module: Case Management, Employee Center, HR Agent Workspace, or EDM.

• Experience with Knowledge Management configuration — Knowledge Bases, workflows, article imports.

• Familiarity with ServiceNow transform maps, import sets, or data migration tooling.

• Exposure to Workday or other HCM integrations in ServiceNow.

• Experience with ServiceNow Internationalization features (language plugins, label translation).

• Healthcare, life sciences, or regulated industry background is a plus.

• Familiarity with GDPR / data privacy requirements in an HR context.

Certifications

• Certified ServiceNow Administrator (CSA) - Required

• Certified Application Developer (CAD) - Preferred

• CIS — HR Service Delivery (HRSD) - Preferred

• Micro-Cert — Employee Center Pro - Preferred

• Micro-Cert — Agile and Test Management - Preferred

• ITIL 4 Foundation - Nice to Have