ServiceNow Developer

taskus; Indore District; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

TaskUs seeks a dedicated ServiceNow Developer to advance our IT Service Management maturity. You will drive technical design, development, and continuous improvement of our ServiceNow platform, collaborating with stakeholders to ensure solutions are fit-for-purpose and aligned with business goals.

Responsibilities include leading deployment of ServiceNow functionalities, proposing optimal technical solutions, defining project scopes with stakeholders, and maintaining comprehensive documentation

Qualifications

• 7–8 years IT experience with at least 4+ years hands-on ServiceNow development.
• Experience building Workflows, Business Rules, UI Policies, and Client Scripts.
• Strong ITSM knowledge and best practices.
• Proficient in JavaScript, with knowledge of Java, HTML, CSS.
• Hands-on ServiceNow Service Portal development.
• Excellent cross-team communication skills.

Responsibilities

• Lead design and deployment of ServiceNow functionalities with minimal supervision.
• Analyze existing business processes to propose optimal technical solutions.
• Develop project scopes and objectives in partnership with stakeholders.
• Create and maintain process, project, and technical documentation.
• Provide ongoing technical support and platform maintenance.
• Identify risks and escalate issues to management.

Skills

JavaScript

Java

HTML

CSS

ITSM

Workflows

Business Rules

UI Policies

Client Scripts

Service Portal

Tools

ServiceNow Platform

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty‑three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever‑changing world.

What We Offer: At TaskUs, we prioritize our employees' well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description

Seeking a dedicated ServiceNow Developer to advance our IT Service Management (ITSM) maturity. You will drive the technical design, development, and continuous improvement of our ServiceNow platform, collaborating with stakeholders to ensure solutions are fit‑for‑purpose, fit‑for‑use, and aligned with business goals.

Duties &Responsibilities

• Design & Implement: Lead the technical design and deployment of ServiceNow functionalities, features, and complex integrations with minimal supervision.
• Consult & Propose: Analyze existing business processes and functions to determine and propose optimal technical solutions.
• Scope Projects: Develop clear project scopes and objectives in partnership with relevant stakeholders while ensuring technical feasibility.
• Document Solutions: Create, update, and maintain comprehensive process, project, and technical documentation.
• Maintain & Support: Provide ongoing technical support, perform routine platform maintenance, and generate customized reports.
• Escalate & Report: Proactively identify platform risks and elevate critical issues to management when necessary.

Qualifications

• Professional Experience: 7-8 years of overall IT experience, including a minimum of 4+ years of hands‑on ServiceNow development.
• Platform Expertise: Proven ability to build and configure Workflows, Business Rules, UI Policies, and Client Scripts.
• ITSM Proficiency: Strong foundational understanding of IT Service Management processes and industry best practices.
• Technical Languages: Solid coding capability in JavaScript, alongside working knowledge of Java, HTML, and CSS.
• Service Portal: Practical understanding of and experience with ServiceNow Service Portal development.
• Communication: Excellent interpersonal skills with the ability to collaborate effectively across teams and communicate technical concepts clearly.

Preferred Certifications

• ServiceNow Certified Application Developer (CAD) (Highly Preferred)
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) - ITSM

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.