ServiceNow Developer

2081 DXC Technology India Private Limited; Dadri; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

DXC Technology India Private Limited is seeking an experienced ServiceNow developer to design, configure, and implement complex ServiceNow solutions, including CSM/FSO modules, workflows, and portal items. You will work across Flow Designer, UI Builder, Integration Hub, and automated testing to deliver scalable, secure applications while minimizing customization and technical debt.

The role emphasizes collaboration, code quality, documentation, and production support across multiple instances

Qualifications

• Hands-on ServiceNow design, configuration, testing, and implementation experience.
• Experience in Customer Service Management (CSM) and/or Financial Services Operations (FSO) for senior positions.
• Strong JavaScript and Glide scripting skills, with knowledge of platform architecture and development best practices.
• Experience with workflows, Flow Designer, forms, catalog items, business rules, client scripts, UI policies, data imports, and transform maps.
• Experience with API integrations and Integration Hub.
• Understanding of roles, ACLs, secure development, performance, maintainability, and platform governance.
• Strong troubleshooting, impact-analysis, documentation, collaboration, and English communication skills.

Responsibilities

• Configure and develop ServiceNow applications, tables, forms, fields, client scripts, business rules, UI policies, catalog items, workflows, and platform components.
• Build and support API integrations, scripted APIs, authentication patterns, data imports, transform maps, and validation controls.
• Write, review, troubleshoot, and maintain JavaScript and Glide-based code using secure and maintainable patterns.
• Participate in estimation, technical design, peer review, testing, defect resolution, deployment, release validation, and production support.
• Maintain technical documentation and follow ServiceNow development standards, security guidance, source-control practices, and governance processes.
• Support application promotion across instances, regression testing, clones, patches, family upgrades, and post-deployment validation.
• Reduce unnecessary customization and technical debt while improving performance, automation, reuse, and upgradeability.

Skills

ServiceNow design

ServiceNow configuration

JavaScript

Glide scripting

Flow Designer

APIs & Integration Hub

Data imports & transform maps

Roles & ACLs security

Documentation & teamwork

Education

Bachelor’s or Master’s degree in a relevant discipline

Job description

Job Description

Core Responsibilities

Configure and develop ServiceNow applications, tables, forms, fields, client scripts, business rules, UI policies, catalog items, workflows, and platform components. Use Flow Designer, Playbooks, UI Builder, Service Portal or Workspaces, Integration Hub, Platform Analytics, and Automated Test Framework where appropriate. Build and support API integrations, scripted APIs, authentication patterns, data imports, transform maps, and validation controls. Write, review, troubleshoot, and maintain JavaScript and Glide-based code using secure and maintainable platform patterns. Participate in estimation, technical design, peer review, testing, defect resolution, deployment, release validation, and production support. Maintain technical documentation and follow ServiceNow development standards, security guidance, source-control practices, and governance processes. Support application promotion across instances, regression testing, clones, patches, family upgrades, and post-deployment validation. Reduce unnecessary customization and technical debt while improving performance, automation, reuse, and upgradeability.

Required Expectation: 6-9 Yrs

Translate requirements into technical designs across CSM, FSO, custom applications, portals or workspaces, and workflow automation. Own complex stories or a workstream from estimation and design through build, peer review, testing, deployment, and post-release validation. Design scripted logic, Flow Designer solutions, Playbooks, Integration Hub spokes, APIs, data models, roles, and ACLs. Perform impact analysis and peer reviews; resolve complex defects and performance issues while limiting unnecessary customization. Support clones, upgrades, regression testing, releases, and production incidents; guide Developers on standards and reusable patterns.

Required Skills and Qualifications

Hands-on ServiceNow design, configuration, testing, and implementation experience. Experience in Customer Service Management (CSM) and/or Financial Services Operations (FSO) for senior positions and Workflow Micro-Cert (Flow Designer) for less experienced positions (4-6 years). Strong JavaScript and Glide scripting skills, with knowledge of platform architecture and development best practices. Experience with workflows, Flow Designer, forms, catalog items, business rules, client scripts, UI policies, data imports, and transform maps. Experience with API integrations and Integration Hub. Understanding of roles, ACLs, secure development, performance, maintainability, and platform governance. Strong troubleshooting, impact-analysis, documentation, collaboration, and English communication skills.

Certification Expectations

CSA Workflow Micro-Cert (Flow Designer) CSM: preferred CIS: preferred when aligned to the assigned product or module. Relevant knowledge, badge, or micro-certification may include CSM, FSO, Playbooks, UI Builder, Now Assist / AI, Platform Analytics, Predictive Intelligence, Service Portal, Catalog Items, or ATF.

Preferred Experience

Agile or DevOps delivery, CI/CD, source control, automated testing, and integration testing. Application migration across ServiceNow instances, production releases, clones, patches, and family upgrades. Code review, refactoring, modernization of legacy ServiceNow code, and reduction of technical debt. UI Builder, Service Portal, Workspaces, React, Angular, or modern front-end development. Multi-instance or multi-tenant environments; Now Assist, generative AI, predictive intelligence, or intelligent document processing. Bachelor’s or Master’s degree in a relevant discipline.

Domain Experience Insurance or financial-services experience is preferred for industry workflows, including claims, policy servicing, billing compliance, case management, and process orchestration.

Strong BPM, enterprise workflow, insurance-platform, or full-stack integration experience may be considered where transferable platform skills and willingness to upskill are demonstrated.

At DXC Technology, we believe strong connections and community are key to our success.

Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed.

With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.