ServiceNow Business Process Consultant

Tata Consultancy Services; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking a ServiceNow Business Process Consultant to lead workshops, map business processes to ServiceNow solutions, and drive BRD and functional specification creation.

The ideal candidate has 6-8 years of experience in business process consulting, strong stakeholder management, and expertise across ITSM, HRSD, CSM, and SPM modules.

Qualifications

• 6-8 years of experience in business process consulting.
• Experience with ServiceNow platform implementation.
• Proven ability to gather and document requirements.
• Effective stakeholder management skills.

Responsibilities

• Conduct workshops.
• Gather and analyze business requirements.
• Prepare BRDs and Functional Specifications.
• Map business processes into ServiceNow solutions.
• Collaborate with architects and development teams.

Skills

Business Process Consulting

ServiceNow Platform

Requirement Gathering

Stakeholder Management

ITSM

HRSD

CSM

SPM

Job description

Job Title: ServiceNow Business Process Consultant

Experience: 6 - 8 years

Location: Bengaluru

Mandatory Skills

• Business Process Consulting


• ServiceNow Platform


• Requirement Gathering


• Stakeholder Management

Role & responsibilities

• Conduct workshops.


• Gather and analyze business requirements.


• Prepare BRDs and Functional Specifications.


• Map business processes into ServiceNow solutions.


• Collaborate with architects and development teams.

Preferred

• ITSM


• HRSD


• CSM


• SPM